Legal Intake Specialist

We are looking for an enthusiastic, professional, and organized Intake Specialist to join the high-performing team at Andrew Pickett Law! As the first voice our potential clients hear, our Intake Specialists play a vital role in shaping their experience and helping those in need find trusted guidance after an injury or accident.

This position is ideal for someone who thrives in a fast-paced, people-focused environment, has a natural ability to build rapport quickly, and is motivated to meet and exceed performance goals each week.

Benefits:

• Competitive Salary based on experience.
• Medical insurance
• Holidays and Paid Time Off
• Opportunities for professional development and growth within the firm.
• Work Location: In Person/Hybrid
• Schedule: M-F with weekend and/or after-hours coverage on a rotating basis.
• Job Type: Full-time, hourly
• Salary: Starting at $20.00 per hour
• Background checks: Required

$20 per hour

• Serve as the first point of contact for all new potential clients via phone, email, chat, or in-person.
• Engage callers with empathy and professionalism, building trust while gathering essential case details.
• Assess the viability of each potential case and determine next steps — whether to sign the case internally or refer it externally.
• Enter client data accurately and efficiently into our case management system.
• Conduct timely follow-up calls, texts, and emails with potential clients to maintain engagement and move qualified leads toward signing.
• Meet weekly goals related to call volume, follow-up activity, and signed case conversions.
• Collaborate with the marketing and new client services team to ensure seamless client intake and onboarding.
• Uphold Andrew Pickett Law’s values of compassion, excellence, and relentless advocacy in every interaction.

Qualifications Skills

• High school diploma or GED required; some college coursework preferred.
• Prior sales or customer service experience required – legal office experience a plus.
• Bilingual in English and Spanish preferred (not required but preferred).
• Exceptional communication and interpersonal skills; ability to build rapport quickly and maintain professionalism in high-stress situations.
• Strong attention to detail and accuracy in data entry.
• Motivated self-starter with the ability to work independently and as part of a team.
• Positive, energetic, and goal-oriented with a passion for helping others.
• Comfortable with technology and CRM or intake software systems (training provided).

Competencies

• Excellent Telephone Etiquette.
• Strong Communication and Consultation Skills.
• Relationship Building Client Care.
• Ethical Practice Confidentiality.
• Cultural Awareness and Sensitivity.
• Attention to Detail and Organizational Skills.
• Results-Driven Mindset.

Andrew Pickett has been practicing law in Brevard County since 2009, and as a former prosecutor, he’s not afraid of trying cases in the courtroom. Over the last 10 years, he has tried to verdict over 50 jury trials. We are a well-established law firm dedicated to providing exceptional legal representation and support to clients. Our team is passionate about serving clients with compassion, excellence, and relentless advocacy.