Legal Sales Manager

Do you have proven experience leading a call center team, driving performance through metrics, and owning results—not just activity? If so, this role may be the next major step in your career.

We’re seeking a high‑accountability sales leader who thrives in fast‑paced environments, understands decision flow from first contact through retainer, and knows how to motivate a team to deliver exceptional client experiences. This role is not about maintaining a department—it’s about building, scaling, and improving it.

The Sales Manager oversees 7–9 remote Inside Sales Representatives and Legal Intake Specialists, ensuring their efforts align to maximize lead conversion, client satisfaction, and departmental efficiency. This position owns conversion outcomes, call quality, follow‑up strategy, and the full intake‑to‑retainer pipeline. The ideal candidate brings sales leadership DNA: persistence, discipline, personal accountability, financial motivation, and comfort leading difficult conversations.

This is a growth seat, designed for someone who wants to shape systems, elevate performance, and directly influence the Firm’s expansion.

What We Offer:

• Competitive salary
• Medical, dental, vision, and 401(k) benefits
• Paid time off and paid holidays
• Professional development and training opportunities
• A supportive, collaborative, and inclusive firm culture

Learn More About MLG!

For additional insight into our firm, please review the resources below:

• https://www.facebook.com/mayersohnlawgroup
• https://www.mayersohnlaw.com/
• https://www.linkedin.com/company/mayersohn-law-group-p-a/posts/?feedView=all
• https://www.instagram.com/mayersohnlaw/?hl=en

$90,000 per year + Performance Incentives

Leadership & Performance Ownership

• Plan, execute, and oversee all Sales and Intake activities, including those after hours in the evenings and weekends, providing ongoing coaching, training, professional development, and performance evaluations.
• Own conversion outcomes, decision flow, and results from first contact through retainer—not just task execution.
• Lead with a high‑output, high‑accountability mindset that sets clear expectations and drives consistent performance.
• Develop and scale processes that increase efficiency, improve client experience, and elevate team capability.

Quality Assurance & Operational Oversight

• Monitor Sales and Intake calls, consultations, data reports, Google Sheets, and CRM documentation for accuracy, quality, and timeliness.
• Ensure all marketing and intake data is captured correctly and that non‑retained leads remain in the Firm’s follow‑up system.
• Check and enforce all SOPs and scripts; audit CRM entries, dropped calls, missed calls, and follow‑up compliance.
• Conduct daily/weekly call listening, call grading, and quality reviews.
• Mystery shop intake and sales teams to identify gaps and opportunities.
• Run calls through AI tools and analyze insights to improve performance.

Sales Strategy & Conversion Optimization

• Compile and analyze metrics on leads, consultations, conversions, referral sources, and case values.
• Provide leadership with data‑driven insights on lead quality, volume, and trends.
• Review daily, weekly, and monthly sales results and execute quarterly goals and action plans that result in a 7% increase in converted leads.
• Call back unclosed leads and strategy sessions; implement follow‑up strategies to increase conversions.
• Conduct GAS (Get A Sale) calls and support the team in objection handling and closing.
• Role‑play regularly with team members to strengthen sales skills and increase setting/conversion rates.

Cross‑Department Collaboration

• Work closely with attorneys and Firm leadership to ensure seamless communication between Intake, Sales, and Legal teams.
• Contribute to annual marketing and sales strategies and ensure alignment across departments.

Success Metrics

Top performers want clarity—so we define winning:

• Lead‑to‑consult conversion rate.
• Consult‑to‑retainer conversion rate.
• Speed to decision (response time, follow‑up time, time to retainer).
• Call quality scores.
• Team performance consistency.
• Accuracy and completeness of CRM documentation.
• Reduction in dropped/missed calls.
• Pipeline movement and follow‑up compliance.

This role is measured on results, not activity.

• 3+ years of sales experience, preferably in professional high-end services; call center/phone room leadership is a strong plus.
• 3+ years supervisory experience; Bachelor’s degree or equivalent work experience.
• Proven sales team leadership approach, CRM proficiency, and strong Google Sheets skills.
• Strong communication, organizational, and leadership abilities.
• Knowledge of the legal industry is a plus, but not required.
• Bilingual in Spanish (preferred).
• Demonstrated traits of top sales leaders: persistence, discipline, personal accountability, financial motivation, and comfort navigating difficult conversations.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclosures:

This job description is not intended to cover every duty or responsibility required for this role. Responsibilities may change at any time with or without notice.

Mayersohn Law Group, P.A. is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, performance, and business needs. We do not discriminate on the basis of any protected characteristic under federal, state, or local law.

Employment with Mayersohn Law Group, P.A. is at‑will. Only a written agreement signed by the Managing Partner can modify the at‑will employment status.

Mayersohn Law Group, P.A. is a dynamic, NAMWOLF, AV‑rated law firm recognized for excellence across South Florida’s legal community. Led by founder Leah Mayersohn, a former prosecutor with decades of high‑stakes litigation experience. Our firm specializes in Criminal Law, Family Law, Real Estate, Commercial Litigation, and Litigation, and is well known for sharp strategy, fast communication, and a client‑focused approach that gets results.

We’re expanding our team as we invest in new systems, marketing initiatives, and operational growth. This is an exciting time to join us: you’ll work closely with experienced attorneys, contribute to meaningful cases, and be part of a supportive environment that values initiative, integrity, and continuous improvement. If you thrive in a fast‑moving environment, bring fresh ideas, and take pride in delivering excellent work, you’ll feel right at home here.