Letter Quality Analyst

EXL Health is seeking a candidate for an onsite position as an Letter Quality Analyst. This position is located in the Pittsburgh, PA office in the Robinson area.

The Letter Quality Analyst is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing correspondence in the Pittsburgh Digital Processing Center (such as letters and documents).

The hourly rate for this role is: $19.00 - $21.00

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors
• Check letters for inconsistencies and adherence to style guides
• Verify editable information populated accurately in tables and fields
• Identify common errors or trends, provide feedback to improve overall quality
• Sort, count, and proofread printed outgoing letters for quality
• Track and report quality data/statistics into spreadsheets and/or reports
• Organize and communicate quality results with other departments involved in the quality assurance process
• Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication
• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs
• Perform other duties as assigned

Qualifications

• Excellent attention to detail
• Strong written and verbal communication skills
• Proficiency in MS Word and Excel
• Ability to manage multiple projects and meet deadlines
• Bachelor’s degree in English, Journalism, Communication, or a related field
• Previous proofreading experience preferred

Knowledge and Skills

• Strong ability to collaborate effectively with team members and cross functional partners, fostering open communication and teamwork.
• Strong grasp of the English language and syntax
• Excellent attention to detail and the ability to work efficiently within strict deadlines
• Strong organizational skills, meticulous attention to detail, works well under pressure, and possess excellent written, verbal, and oral communication skills
• Excellent proofing/editing skills
• Excellent computer competency (Microsoft Windows)
• Ability and desire to accurately perform repetitive tasks daily
• Must be able to utilize independent decision-making skills in a wide variety of situations
• Requires a high degree of accuracy in the performance of varied responsibilities
• Must be self-motivated to complete work in a timely manner to meet deadlines
• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Ability to work in a fast-paced environment

What We Offer

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills—key aspects for personal and professional growth
• We provide guidance/coaching to every employee through our mentoring program wherein every junior-level employee is assigned a senior-level professional as an advisor
• The sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond