Level 1 NOC Engineer

ey Responsibilities

• Monitor network performance, alerts, and alarms through NOC monitoring tools.
• Perform initial troubleshooting for network incidents and escalate issues as per SOPs.
• Log, track, and update incidents within the ticketing system.
• Coordinate with Level 2/Level 3 teams for timely resolution of technical issues.
• Ensure all outages, faults, and service degradations are documented and communicated.
• Provide support for routine maintenance activities.
• Handle customer queries and provide timely updates within defined SLAs.
• Generate daily/weekly reports on network performance and incidents.

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, Telecom, or related field.
• Understanding of basic networking concepts (LAN/WAN, Routing, Switching, VPN).
• Familiarity with monitoring tools (e.g., SolarWinds, Zabbix, PRTG) is a plus.
• Basic knowledge of troubleshooting methodologies.
• Strong analytical and problem-solving skills.
• Good communication and customer-handling skills.
• Ability to work in shifts (24/7 operations).

Experience

• 0–1 year of experience in NOC or IT Support (fresh graduates are encouraged to apply).

Interested candidates can share their resume with a location & subject title at hr@ahamson.com

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person