Level II / Level III IT Support Technician

Help Us Build Something Great

At Professional IT Solutions, we safeguard businesses from technology disruptions, cybersecurity threats, and operational downtime.

We're looking for a Level II or Level III Technician who enjoys solving problems, taking ownership, and helping build a company committed to excellence.

This isn't a role where you'll spend your career buried in tickets.

You'll work directly with ownership on technical strategy, infrastructure decisions, compliance initiatives, and process improvements. Your ideas will matter, and your contributions will help shape how we operate and grow.

What You'll Do

• Solve complex technical issues
• Support Microsoft 365, Windows, networking, and cybersecurity environments
• Work directly with clients
• Participate in projects and infrastructure improvements
• Help improve systems, processes, and standards

What We're Looking For

• Strong technical troubleshooting skills
• Excellent communication
• Ownership and accountability
• MSP experience preferred
• A desire to learn, grow, and help build something meaningful

Our Core Values

• Relentless Client Focus
• Be Worthy of Trust
• Own It
• Communicate Clearly
• Always Be Improving

How to Apply

Email your resume to careers@proitzone.com and include a 3-minute video answering:

• Tell us about a difficult technical problem you solved.
• Explain it as if speaking to a non-technical client.
• Describe a recurring issue you identified and the long-term solution you implemented.

Applications without the video will not be considered.

Pay: $60,000.00 - $70,304.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• help desk support: 3 years (Required)

Ability to Commute:

• Arroyo Grande, CA 93420 (Required)

Work Location: In person