Technical Support Specialist

This position will be responsible for:

• Providing remote technical support to our warehouse-based customers using our software and hardware solutions.
• Responding to customer related issues via phone or email
• Managing help desk tickets in a timely manner
• Ensuring proper documentation of customer interactions via in house ticketing software
• Configuration of PCs, Android and Windows based wearables, handheld computers, label printers, and peripherals
• Configuring, administering, and troubleshooting Cisco Webex, Active Directory, Microsoft 365 (Exchange Online, Entra ID, and related services), and internal ProCat network infrastructure to ensure secure, reliable, and efficient IT operations.
• Limited travel, and some off-hours support are required
• Position located in office in Gibbsboro, NJ

Qualifications / Skills:

• 2 Years Related Experience
• Help Desk Experience is a plus
• Warehouse Experience is a plus
• Excellent communication skills
• Good documentation skills
• Detail oriented and strong organizational skills
• Experience with Windows 7 and 10
• Experience with Microsoft server operating systems
• Experience with Microsoft SQL and Management Studio is a plus
• Ability to troubleshooting LAN/WAN and networking hardware
• Ability to diagnose and resolve basic hardware related issues
• Ability to learn in house software to assist with customer trainings

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Network administration: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Warehouse: 1 year (Preferred)

Ability to Commute:

• Gibbsboro, NJ 08026 (Required)

Work Location: In person