Level Two Technician

Are you the kind of person who loves a challenge, can solve problems with a smile, and has a natural curiosity about tech? Do you dream of becoming the IT superhero who swoops in to save the day (without wearing a cape)? Then we want YOU to join our team as an IT Level 2 Technician ! We’re looking for someone with a strong desire to learn, a competitive spirit, and an unyielding will to take down tech issues one by one. 911 IT is a premier IT managed service provider dedicated to delivering exceptional IT solutions and support to our diverse clientele. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. For more information, visit our website at www.911it.com.

Job Summary: We are seeking a skilled and motivated Level Two Technician to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. As a Level Two Technician, you will be responsible for handling escalated technical issues, performing advanced troubleshooting, and ensuring the smooth operation of our clients' IT systems.

Key Responsibilities: Technical Support Superpower: Be the first line of defense for our clients’ IT issues. Whether it’s a malfunctioning printer or an entire network crash, you’ll rise to the occasion and save the day (or escalate it to someone who can).

Ticketing Mastermind: You’ll use your super-speed to log, categorize, and prioritize incoming support tickets. You'll keep your eye on the prize: solving problems fast and with style.

Remote Troubleshooting Wizardry: Use your remote tools to cast spells on tech issues from afar. Software installations, system updates, configuration fixes, nothing will stand in your way.

System Monitoring Ninja: You will have the ability to monitor client systems and networks, investigate performance issues or security issues like a tech detective. And if something goes wrong? You’ll be on it faster than a Wi-Fi signal.

Documentation Guru: You’ll keep detailed notes of your support adventures and solutions so the rest of the team can follow your trail of awesomeness. Plus, regular updates to management on ticket stats will make you look like a reporting pro.

Client Communication Champion: You’ll be the voice of calm and clarity, explaining complex tech stuff in simple terms and making clients feel like their issues are already solved—because in your mind, they are.

Team Collaboration MVP: Teamwork makes the dream work! You’ll work closely with other IT wizards, network gurus, and system engineers to crack complex problems and roll out new technologies.

Minimum Qualifications:

• Minimum of 2-3 years of experience in a technical support or IT helpdesk role.

• Associate's degree in information technology, Computer Science, or a related

field (or equivalent work experience).

• Strong knowledge of Windows and Linux operating systems, networking

protocols, and hardware components.

• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud

services (e.g., AWS, Azure).

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure

Fundamentals) are a plus.

A competitive spirit that loves to win (tech problems beware, you’re here to conquer!).

A go-getter attitude with a “nothing can stop me” mindset.

Strong communication skills to explain tech to the non-techy folks (bonus points for

humor).

A willingness to dive in and figure things out, even if you have no idea what you’re

doing (yet!).

A good sense of humor—because solving tech issues can be stressful, but you’ll tackle them with a smile

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Paid time off

Work Location: In person