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L&I Communications Consultant 1 (Spanish Bilingual)
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Description
Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
Job Highlights
*****If hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay.
Within the Washington State Department of Labor & Industries, Web and Communication Services Division, the Communications Consultant 1 position furthers the agency's mission to “Keep Washington safe and working” by providing timely, accurate written translations and customer service to Washington customers.
As a Communications Consultant 1, you’ll ensure Spanish workers receive proper benefits, fair wages and quality service by ensuring that communications to the Hispanic community are of the highest quality. You’ll also support L&I’s effort to improve and enhance our written communication through quality English-to-Spanish and Spanish-to-English translations of communication products.
Duties
Some of what you’ll do:
- Translate English language letters, orders and documents into Spanish for submission to the Limited English Proficiency Manager with Insurance Services. Monitor workflow progress through the translation and stakeholder process to publication.
- Maintain a master file of completed translated documents for use by bilingual staff and make them available through the ClaimsEsl Spanish program and the L: drive.
- Proofread written translations from bilingual Customer Service Specialist 2s, Support Supervisor 2s, Claims Processors, Office Assistants, and Apprentices. Provide feedback to the supervisor of new staff’s progress by use of the proficiency forms.
- Provide random quality assurance of translations completed by bilingual staff that has been released from work checking with subsequent follow-up.
- Help develop and maintain translations standards used when work checking bilingual staff.
- Translate Agency documents or materials from English to Spanish and Spanish to English.
- Make recommendations for process improvements.
- Answer incoming phone calls on the Spanish/English telephone lines presented by an automated call distribution system in a professional and courteous manner to both internal and external customers.
- Resolve customer questions and concerns through the review of the claim file information.
- Translate Spanish letters into English and image into the claim file.
- Translate the medical terms and monitor the Word Processing mailbox throughout the day to ensure the medical terms requests are completed on time and with accuracy by the staff, and move them to the completed folder.
Qualifications
Required:
- Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field.
OR
- Four years of experience writing/editing experience
OR
- A combination of equivalent education/experience
AND
- The ability to read, write, translate and converse with fluency in both Spanish and English. Top candidates must pass an oral and written exam.
Desired:
- A high school diploma or GED equivalent with some formal instruction/education in the Spanish language. Translator or interpreter certification a plus.
- Four years of experience in communications and translation work.
- Strong non-verbal, verbal and written communications skills in English and Spanish.
Supplemental Information
Things You Need To Know
To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
For this position, telework is not permitted. The assigned duty station for this position is Tumwater, Washington.
For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.
To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.
Application process
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.
Please include the following documents with your application:
- A cover letter describing specific qualifications.
- A current resume detailing applicable experience and education.
- A list of at least three professional references with current telephone numbers.
Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
To learn more about our hiring process timeline at L&I please visit our L&I recruiting page atHiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.
Background Check Notice
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other information
For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
- Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are proctored remotely via Zoom or Microsoft Teams.
Did You Know?
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Veterans Preference
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
For more Information
If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers) at miso235@Lni.wa.gov.
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