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L&I IT Business Analyst -Journey
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Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, ReliabilityJob HighlightsThe Insurance Services Technology Program is seeking a Business Analyst to join their Health Technical Operations team (HTO) to ensure the day-to-day program operations for both internal and external customers are fully functional and operating optimally. You will engage and coordinate the work of IT Technical teams for application and system enhancements and issue resolution.In this position you will work with business partners and stakeholders to gather and analyze business requirements, translate them into technical requirements, research solutions and shepherd the solution through programming estimation, prioritization and development. You will design and conduct appropriate testing to verify functionality and ensure application and system changes meet business requirements. You will be responsible for ensuring the continued security of the department’s confidential data in accordance with RCW, WAC and departmental policies.In this position, you and your team will provide technical support to over 400 internal users and over 90,000 L&I Providers that us L&I’s Provider and Medical applications/systems. You will provide advanced technical consultation, oversight, troubleshooting and one on one guidance and support. In addition, you will serve as a technical liaison between L&I business areas, other agencies, and external users of our L&I applications/systems.Why Work for us: The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens' work hours are limited, and that consumers are protected from unsound business practices.Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.The Insurance Services Technology Program/Health Technical Operations team provides technical support and coordinates ongoing maintenance and enhancements for Insurance Services’ provider and bill payment applications and systems. They work closely with business areas to understand their needs and translate those needs into working systems. This includes existing applications and systems as well as development of new applications and systems. They perform robust testing and consult on project implementations.Here is what we are looking for: Demonstrated critical thinking and analytical skills.Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations.Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external customer satisfaction.Project management skills to ensure work progresses toward the achievement of goals and objectives.Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.Ability to effectively organize multiple assignments involving competing priorities to produce work products that are accurate, thorough and on time.Your willingness to learn by showing self-initiative to develop and upgrade your skills, enhance your knowledge, and learn new technology.Demonstrated ability to build rapport and partner with others to contribute to team cohesion.
EXAMPLE OF DUTIES
Some of what you will do: Monitor, analyze, detect and resolve complex application and system issues.Serve as subject matter expert for complex issues involving Insurance Services application/system data and data collected by other divisions and external agencies.Provide consultation and make recommendations to customers for application and system changes that meet their needs and to prevent application and system outages.Elicit, define and document business requirements for enhancements or changes to Insurance Services applications/systems or records from business area stakeholders and subject matter experts.Create and maintain technical documentation for Insurance Services applications and systems.Analyze business requirements and design documents for completeness and testability.Develop and execute change management plans, coordinating implementation changes.Create test data and test plans to ensure that new and revised systems meet the customers’ needs.Perform application and system testing to confirm changes or enhancement meet original requirements without unintended impacts to existing functionality.And much more!
SUPPLEMENTAL INFORMATION
Things You Need To KnowAt L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice.L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the “Benefits” tab to learn more.We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.For this position, you will be allowed to telework up to full time with the expectation of working from the office to attend in-person meetings, training, or upon business need. The assigned duty station for this position is Tumwater, Washington.Application processWe will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.Please include the following documents with your application: A cover letter describing specific qualifications.A current resume detailing applicable experience and education.A list of at least three professional references with current telephone numbers.Your application may be considered incomplete without these attachments.Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.Background Check NoticePrior to placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.Other informationFor positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.This position is represented by the Washington Federation of State Employees (WFSE).Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.Did You Know?Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.Veterans PreferenceApplicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.Diversity, Equity, and Inclusion EmployerL&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.The State of Washington is an equal opportunity employer. Persons with a disability who need an accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.For more InformationIf you have any questions regarding this job posting, program, or the agency, please contact Angela Laramie at hrbtu@lni.wa.gov.
Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, ReliabilityJob HighlightsThe Insurance Services Technology Program is seeking a Business Analyst to join their Health Technical Operations team (HTO) to ensure the day-to-day program operations for both internal and external customers are fully functional and operating optimally. You will engage and coordinate the work of IT Technical teams for application and system enhancements and issue resolution.In this position you will work with business partners and stakeholders to gather and analyze business requirements, translate them into technical requirements, research solutions and shepherd the solution through programming estimation, prioritization and development. You will design and conduct appropriate testing to verify functionality and ensure application and system changes meet business requirements. You will be responsible for ensuring the continued security of the department’s confidential data in accordance with RCW, WAC and departmental policies.In this position, you and your team will provide technical support to over 400 internal users and over 90,000 L&I Providers that us L&I’s Provider and Medical applications/systems. You will provide advanced technical consultation, oversight, troubleshooting and one on one guidance and support. In addition, you will serve as a technical liaison between L&I business areas, other agencies, and external users of our L&I applications/systems.Why Work for us: The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens' work hours are limited, and that consumers are protected from unsound business practices.Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.The Insurance Services Technology Program/Health Technical Operations team provides technical support and coordinates ongoing maintenance and enhancements for Insurance Services’ provider and bill payment applications and systems. They work closely with business areas to understand their needs and translate those needs into working systems. This includes existing applications and systems as well as development of new applications and systems. They perform robust testing and consult on project implementations.Here is what we are looking for: Demonstrated critical thinking and analytical skills.Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations.Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external customer satisfaction.Project management skills to ensure work progresses toward the achievement of goals and objectives.Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.Ability to effectively organize multiple assignments involving competing priorities to produce work products that are accurate, thorough and on time.Your willingness to learn by showing self-initiative to develop and upgrade your skills, enhance your knowledge, and learn new technology.Demonstrated ability to build rapport and partner with others to contribute to team cohesion.
EXAMPLE OF DUTIES
Some of what you will do: Monitor, analyze, detect and resolve complex application and system issues.Serve as subject matter expert for complex issues involving Insurance Services application/system data and data collected by other divisions and external agencies.Provide consultation and make recommendations to customers for application and system changes that meet their needs and to prevent application and system outages.Elicit, define and document business requirements for enhancements or changes to Insurance Services applications/systems or records from business area stakeholders and subject matter experts.Create and maintain technical documentation for Insurance Services applications and systems.Analyze business requirements and design documents for completeness and testability.Develop and execute change management plans, coordinating implementation changes.Create test data and test plans to ensure that new and revised systems meet the customers’ needs.Perform application and system testing to confirm changes or enhancement meet original requirements without unintended impacts to existing functionality.And much more!
SUPPLEMENTAL INFORMATION
Things You Need To KnowAt L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice.L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the “Benefits” tab to learn more.We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.For this position, you will be allowed to telework up to full time with the expectation of working from the office to attend in-person meetings, training, or upon business need. The assigned duty station for this position is Tumwater, Washington.Application processWe will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.Please include the following documents with your application: A cover letter describing specific qualifications.A current resume detailing applicable experience and education.A list of at least three professional references with current telephone numbers.Your application may be considered incomplete without these attachments.Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.Background Check NoticePrior to placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.Other informationFor positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.This position is represented by the Washington Federation of State Employees (WFSE).Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.Did You Know?Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.Veterans PreferenceApplicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.Diversity, Equity, and Inclusion EmployerL&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.The State of Washington is an equal opportunity employer. Persons with a disability who need an accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.For more InformationIf you have any questions regarding this job posting, program, or the agency, please contact Angela Laramie at hrbtu@lni.wa.gov.
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