Library Assistant

Library Assistant – Founders Hall Library / Main Library
Charlotte Mecklenburg Library

“Follow your calling, Find your career.”

Please apply by 4/16/26

Pay rate: $20.00 - $25.68

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary
The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Location: This position will temporarily be at Founders Hall Library until Main Library opens
Current:
Founders Hall Library
100 N Tryon St, Suite 290
Charlotte, NC 28202

Future:
Main Library
310 N Tryon St
Charlotte, NC 28202

Schedule: Full Time, Benefit Eligible
40 hours per week
Current: Monday – Friday 8:00 – 5:00 pm
Future: (at Main Library): Daytime with additional evening and weekend rotation hours

Essential Functions
Promote the library’s collection and services
Perform circulation activities
Provide service desk coverage
Provide materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, and processes
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties

Minimum Qualifications
Experience: Minimum of one year of customer service experience including library or retail.
Education: High School diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications
Bilingual/Spanish speaking

Knowledge, Skills and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette

Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise
Works in a large urban downtown library location assisting library patrons across all socio-economic, political, racial, and gender backgrounds

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.