Library Assistant 2

The Library Assistant 2 assists the Coordinator for Circulation Help with the daily operations of Memorial Library’s circulation services, including loan management, course reserves, and frontline technology support. This role is responsible for recruiting, training, and managing the performance of circulation staff and student workers, ensuring high-quality service delivery and adherence to policy compliance. .

Salary: $56,506

Watch to learn more about careers at SUNY Cortland:
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What makes SUNY Cortland a great place to work?

Our positions provide predictable salary progressions, and many offer permanency.

Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.

SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.

Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.

Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings

Major Responsibilities

Circulation Operations

Oversee daily circulation operations, including the lending and return of library materials, media, and equipment; manage course reserves and process financial transactions in accordance with institutional policies for students, faculty, and staff.
Resolve service issues and operational challenges for students, faculty, and staff, apply policy knowledge and sound judgment; escalate complex concerns to appropriate departments to ensure timely resolution.
Coordinate technology support requests by creating, documenting, assigning, and escalating tickets; track issues through resolution to minimize service disruptions for library users.
Maintain data integrity and optimize workflows across library systems, including Alma, WhenToWork, and LibCal, ensuring accuracy, consistency, and efficiency in daily operations.
Contribute to strategic planning initiatives for circulation services by analyzing usage trends and providing recommendations on staffing models, service hours, and equipment procurement to better support students, faculty, and staff.
Develop and maintain comprehensive circulation documentation on Microsoft SharePoint, including annual updates to policies, procedures, and training materials to ensure operational consistency.
Design and deliver staff training programs, including curricula, instructional materials, and assessments, to support ongoing staff development and high-quality service.
Maintain up-to-date knowledge of library and institutional policies at SUNY Cortland, ensuring compliance and consistent application in service delivery.

Staff Supervision

Assign duties to staff based on their roles and adjust assignments as needed. Plan, organize and monitor the progress of work and goal completion.
Hire, onboard, and train staff. Provide clear instructions, regular feedback, and coaching. Communicate performance expectations and goals, complete performance programs and evaluations in a timely manner. Nurture the development of staff by identifying opportunities for training and career development.
Confirm staff complete required training to maintain compliance with university policies and state and federal laws.
Act as a liaison between staff and management, relaying information in both directions. Facilitate open communication and collaboration within the office. Address and help resolve staff issues and workplace concerns.
Ensure appropriate staffing coverage and adherence to applicable policies.

Professional Service

Participate in library committees, special projects, IR-wide initiatives, and library-wide special projects as appropriate.

Functional and Supervisory Relationships

Reporting to the Coordinator for Circulation Help
Supervise two library assistant 1s and all circulation student assistants.

Required Qualifications

Permanent Competitive Appointment Options:

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter via email. You must record your response via NY.gov and follow instructions in the canvass email.

Preferred Qualifications

Knowledge, Skills & Abilities

Proficiency in Alma Fulfillment, WhenToWork and LibCal.
Effective verbal and written communication, including professional email etiquette and clear phone skills.
Strong attention to detail and organizational skills.
Managing multiple tasks simultaneously without losing focus or quality.

About the University

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.

EEO Statement

The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Job Close Date

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