Library - Associate 2

Description:

The Library Associate 2 is the entry-level position in the Library Associate job family and plays an important role in creating a welcoming, efficient, and engaging experience for the community at Camarillo Public Library. Under the direction of library management, this position performs a variety of moderately complex technical and paraprofessional duties that support daily library operations, with a primary focus on public service at the circulation desk.

As one of the first points of contact for patrons, the Library Associate 2 delivers outstanding customer service, assists with circulation activities, helps patrons access library resources and technology, and supports a positive, community-centered environment. This role is ideal for someone who enjoys working with people, solving problems, and contributing to a library that serves as a vibrant hub for learning, connection, and discovery.

The Library Associate 2 also supports day-to-day branch operations by helping maintain organized collections, assisting with library programs and services, and ensuring patrons have a positive and helpful experience each time they visit.

Hours worked per week: 20

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Deliver welcoming, responsive customer service by greeting patrons, registering new library users, issuing library cards, checking materials in and out, and assisting with patron account questions.
• Support patrons in accessing library resources by helping locate materials, directing them to appropriate service desks, assisting with public computers, and explaining library procedures such as checkout, internet access, printing, and copying.
• Check in, sort, and process returned library materials accurately and efficiently to maintain smooth daily circulation operations.
• Accept and process fines, fees, and other payments in accordance with established library procedures.
• Share information with patrons about library programs, events, meeting spaces, and available services to encourage community engagement.
• Prepare and mail library materials as needed for homebound or outreach-related library services.
• Shelve, organize, and maintain library collections to ensure materials are accessible, orderly, and inviting for patrons.
• Help maintain a safe, respectful, and welcoming library environment by addressing patron concerns appropriately and escalating conduct or safety issues to management when needed.
• Protect patron confidentiality by following all legal requirements and library policies related to privacy and custodianship of patron records.
• Assist with general branch operations and perform other duties as assigned to support the needs of Camarillo Public Library and its community.

Requirements:

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education,

training and/or work experience required.

• High school diploma or GED required
• Two years of library, customer service, or public-facing experience preferred
• Basic knowledge of library systems, databases, and circulation procedures preferred
• Ability to work a flexible schedule that may include days, evenings, and weekends based on operational needs
• Strong customer service skills with the ability to interact professionally and courteously with patrons of all ages and backgrounds
• Working knowledge of Microsoft Office Suite and general computer applications
• Strong written and verbal communication skills
• Ability to learn new technologies and assist patrons with basic digital services
• Ability to work collaboratively in a team environment while also managing assigned tasks independently
• English/Spanish bilingual skills are highly desirable and valued in serving the community

Physical Requirements

• Frequently move throughout the library to assist patrons, access service areas, and retrieve or shelve materials in various locations, including high and low shelving.
• Lift, carry, push, or move materials weighing up to 25 pounds regularly and occasionally up to 35 pounds, including books, boxes, and library equipment.
• Perform tasks that require bending, stooping, reaching, stretching, and climbing to access library materials and supplies.
• Work in confined spaces as needed when organizing collections, storage areas, or service points.
• Remain mobile for extended periods, including walking and standing throughout the workday.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.