Library Associate - Pre Teen/Teen Services

Library Associate - Pre-Teen/Teen Services

Charlotte Mecklenburg Library - SouthPark Regional

“Follow your calling, Find your career”

Please apply by 03/16/2025

Hiring Range: $20.00 - $25.00

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Schedule: Full Time 40 hours per week, Benefit Eligible

M - TH 9:00am – 6:00pm

F 9:00am – 5:00pm

Two evenings per week 11:00am - 8:00pm

Rotating weekends

Location:

SouthPark Regional Library

7015 Carnegie Blvd.

Charlotte, NC 28211

The Library Associate responsibilities include leading programs for pre-teens and teens such as maker/steam/creative, career readiness, mental health, and social skills building programs. This role also represents the library in the community, conducting outreach initiatives and programing within community organizations and among partners. Collaboration with system-wide teams and Teen Services staff is essential.

Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player who also possesses the ability to work independently with limited supervision.

This position supports the branch team in creating a welcoming and engaging environment for all customers. Additional duties include staffing service desks for all departments, providing circulation, technology, research, and readers’ advisory assistance. A rotating schedule with evenings and weekends is required.

SouthPark Regional Library is committed to exemplary service for all customers.

Position Summary

The Library Associate will perform professional library work focusing on pre-teen and teen services and programs while providing support to all departments of the library and to the community. The person in this position is expected to deliver a high level of quality library services, providing valuable experiences for all customers and building a stronger community.

Essential Functions

Create and deliver programs to age-appropriate audiences

Provide research, technology, and reader’s advisory assistance to customers at all service points

Perform circulation activities

Utilize integrated library systems software

Train and assist customers with various library policies, procedures, and processes

Assist with collecting and maintaining library materials, with a focus on middle-grade materials

Promote and market library programs

Experience

Minimum Qualifications

Minimum of two years of library, retail, computer, or customer service experience

Education

High School Diploma or equivalent

Education/Experience

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

Experience working with pre-teens and teens

Knowledge of middle grade and YA collections

Experience with/passion for maker/steam/creative programming

Knowledge, Skills, And Abilities

Knowledge of

Alpha-numeric sorting systems

Various library systems

Telephone etiquette

Skills

Technology adeptness

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

Communication: Clearly conveying information to individuals or groups

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email

Knowledge of current trends with social media and teen gaming platforms

Comfortable with using Zoom, Teams, and other online meeting platforms

Work Environment

Works in various settings, including busy service points and outreach locations.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.