Library Associate Substitute - Mount Airy - Closes: March 27, 2026

• Greets customers and responds to information, circulation, reference, and reader’s advisory requests using model reference and reader’s advisory behaviors.
• Maintains current knowledge of information resources and search tools to assist customers.
• Uses current knowledge of Library related technology to assist and instruct customers and perform basic troubleshooting.
• Analyzes customers’ questions to decide search strategy and uses appropriate information resources to meet customer needs.
• Processes customers’ requests for materials.
• Assists in the maintenance of the branch collection.
• May prepare and present programs, booktalks, and event activities both in the branch and at other locations such as schools, and special events.
• Registers customers for programs.
• Conducts library tours for various groups.
• Prepares library displays.
• Monitors and coordinates placement of miscellaneous materials.
• Communicates library policies and procedures to customers as appropriate.
• Manages multiple customers simultaneously while providing exemplary customer service.
• Performs duties of a Circulation Clerk when needed; issue library cards, use Point of Sale, collect overdue fines.
• Serve as librarian-in-charge as needed; responsibilities include but are not limited to opening and closing activities, resolving customer complaints, handling facility and security issues, and communicating necessary information to staff.
• May participate in meetings, teams/committees/workgroups, outreach activities and training opportunities, as appropriate.
• May act as Passport agent and process passport applications.
• Performs other duties as instructed and assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and practices of reference and reader’s advisory services.
• Current knowledge of information sources and search tools.
• Knowledge of CCPL policies, procedures, and guidelines.
• Ability to operate and demonstrate all relevant technologies.
• Ability to operate Library equipment.
• Ability to develop and present programs.
• Commitment to excellent internal and external customer service.
• Excellent communication skills.

Education and Experience:

• Bachelor’s degree.
• Or equivalent technical training, education, and experience.