Library Clerk-Temp

Description

Join our team at the Downtown Library, where you’ll deliver outstanding customer service while supporting the daily flow of materials, technology, and patron services. From managing check-ins and holds to troubleshooting equipment and assisting with patron needs, you’ll play a key role in creating a welcoming and efficient library experience. If you thrive in a collaborative environment and enjoy a mix of hands-on tasks and public interaction, this could be the perfect fit for you.

Examples of the Work Performed

POSITION RESPONSIBILITIES

• Provides excellent customer service to both internal and external customers.
• Checks materials in and out, traps holds, routs material belonging to other branches and libraries to the appropriate locations, and sorts finished book trucks according to Dewey Decimal rules.
• Issues library cards.
• Sells merchandise.
• Accepts payments for lost/damaged items.
• May clear accounts.
• Runs reports.
• Acts as the courier between the East Flagstaff and Downtown Library on a rotating basis.
• Empties the Automated Material Handler (AMH) bins and participates in periodic maintenance of the AMH. Performs basic trouble-shooting to diagnose and correct problems with library material the AMH is unable to process.
• Audits returned items to verify materials are complete and not damaged. Troubleshoots issues with damaged or missing items by contacting patrons, and reports issues to Library Specialist.
• Answers basic directional questions and refers non-circulation related inquiries to the appropriate department(s).
• Works with other library employees to address behavioral issues that occur on library property, including emergencies involving EMTs, Fire, & Police.
• May pull and place holds for patrons, make calls, run hold reports, and maintain customer requests shelf.
• May mend materials and maintain material quality.
• Other duties as assigned.

• May pre-process and post-process new materials.

Qualifications

MINIMUM REQUIREMENTS

• High school diploma or G.E.D.
• Two years of customer service experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

DESIRED EXPERIENCE AND TRAINING

• Experience working in a public library.
• Knowledge of books and authors.
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Ability and willingness to work some evenings and weekends as assigned.
• Regular attendance is an essential function of this job to ensure continuity.

Supplemental Information

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!