Library Information Technology Specialist

Position Purpose/Summary

Responsible for providing technical support for computer hardware, software, and operating systems throughout the Library Department. Work is performed with a high level of initiative in achieving goals and objectives, with reporting responsibilities to the Manager of Information Technology, who reviews work through reports and conferences. No supervision is exercised over other employees.

Essential Functions

• Provides hardware and software support for both the public and staff computers, as directed by the Manager.
• Assists with the implementation of hardware and software upgrades.
• Provides training on software packages used by library staff.
• Customizes software application packages required by library administration.
• Assists in development, distribution and maintenance of in-house user guides and documentation.
• Participates in the development of Information Technology Division polices and procedures.
• Assists in the development and management of a disaster recovery plan and security procedures, back-up protocols and schedules.
• Develops and maintains inventories of hardware and software, including logs of equipment assignments, equipment and software upgrades, serial numbers, warranties and service calls.
• Works in back-up capacity in absence of department Manager.
• Compiles and maintains all statistics for the Library Department.
• Performs related duties as required.

Knowledge, Skills, and Abilities

• Considerable knowledge of information systems, software, and applications.
• Working knowledge of typical library and relevant networks and related computer systems.
• Excellent communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships with other library staff and the general public.
• Good problem-solving skills and ability to work independently.
• Ability to be “on call” a rotation of evenings and weekends.
• Ability to keep abreast of new developments and technological advances in library information technology.
• Ability to lift 30 pounds.
• Valid Massachusetts’s driver’s license.

Education and Experience

• Associate’s degree in computer science or a related field or equivalent specialized training and certification in computer science.
• Minimum of three years of experience customizing office software packages, including Microsoft Office products.

NOTICE: The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements.

Medical/Dental/ Vision
75% City Subsidized
All health insurance plans include Dental and Vision

Retirement
Available to employees working 20+ hours per week

Paid Vacation
Bargaining unit positions are subject to contractual obligations.

Paid Holidays
All City employees receive 11 paid holidays per year.

Paid Sick Time
Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Unused sick days can be rolled over to subsequent calendar years. Supplemental Long Term and Short disability coverage is available to employees at the employee cost.

Paid Personal Days
Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year.

Family Medical Leave Act (FMLA)
A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons.

Training
On the job and instructor led courses available

Employee Assistance Program
Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance.

Direct Deposit
Easy, convenient, and free!