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Library IT Training Officer
The Enoch Pratt Library has an opening for a Library IT Training Officer. The IT Training Officer is responsible for planning, developing, delivering, and evaluating technology training and digital literacy programs for external customers, including senior adults, community center participants, and library branch customers. This position supports the Pratt Center for Technology Training’s mission to advance digital equity, access, and lifelong learning by providing inclusive, high-quality technology instruction to the communities it serves.
The IT Training Officer conducts community-based learning needs assessments; designs and facilitates instructional programs; and develops training materials tailored to diverse populations with varying levels of digital proficiency. Training may be delivered in library branches, senior centers, community-based organizations, and other partner locations, as well as through virtual and hybrid formats.
The IT Training Officer collaborates with library staff, community partners, and City agencies to coordinate training schedules, align programming with community needs, and support outreach and engagement efforts. The position utilizes the organization’s Learning Management System (LMS) and other tools to manage course content, track participation, and evaluate program effectiveness.
This role places a strong emphasis on digital literacy, technology training, and workforce upskilling initiatives that empower customers to access online services, employment resources, education, and essential digital tools.
The IT Training Officer may be required to work flexible hours, including evenings and weekends, to meet programming and community needs, and visit other branches. This position reports to the IT Training Manager.
Department: Pratt Center for Technology Training
Location: SouthEast Anchor Branch, 3601 Eastern Ave, Baltimore, MD 21224
Salary: $76,998 to $100,096 annually
Job Type: On-site Full-Time,
Benefits Included
Summary of Duties:
- Collaborate with supervisors and staff to assess and anticipate training needs aligned with the library’s strategic plan.
- Collaborate across departments such as Information Technology, Human Resources, and Public Services.
- Manage multiple programs, schedules, and outreach activities across various locations.
- Gather feedback from supervisors to identify training topics and propose relevant training opportunities.
- Collaborates with the Internal Training Manager to develop, coordinate, and deliver system-wide technology training for library staff.
- Maintain a system to track learning objectives and training participation.
- Design and deliver engaging, accessible technology training for external customers, including seniors and community members with limited digital experience.
- Facilitate training and workshops coordinating with the Libraries Internal Training Manager.
- Establish evaluation criteria for training effectiveness and measure learning success.
- Utilize survey tools to gather feedback and prepare reports with recommendations.
- Coordinate onboarding for new employees, providing an overview of system-wide policies and procedures.
- Work with Subject Matter Experts (SMEs) to develop and deliver general staff training on library processes and procedures.
- Assist employees with career path development, competency identification, and goal setting.
- Ensure compliance with mandatory training requirements (e.g., sexual harassment prevention, PCI compliance) and maintain training records.
- Promote awareness of training and development opportunities among staff.
- Uphold and model the library’s values and service philosophies
- Serve on committees and participate in workshops, seminars, and training programs.
- Evaluate program effectiveness and use participant feedback and data to improve services.
- Represent the library at outreach activities.
- Build positive relationships with community partners, library staff, and patrons.
- Identify opportunities to improve efficiency and effectiveness of personnel, procedures, and system-wide goals.
- Maintain positive public relations with community leaders, volunteers, Friends of the Library, school personnel, and the public.
- Stay up to date with new technologies and skills to maintain professional proficiency.
- Demonstrate dependability, punctuality, and a positive, customer-focused attitude.
- Work independently and collaboratively while representing the library in community settings.
- Support customers in developing practical technology skills that enable access to online services, employment resources, and lifelong learning opportunities.
Minimum Qualifications:
- Bachelor’s degree in Learning & Development, Human Resources, Organizational Development, or a related field.
- Five (5) years of experience in organizational learning needs assessment, instructional program design, facilitation, evaluation, strategic career pathing, and training material development.
- Experience in digital literacy, technology training, or workforce upskilling initiatives, particularly in support of staff and community-facing services.
- Experience with Microsoft Office Suite or Office365, and Learning Management System (LMS) design/utilization.
- Experience with technologies used by the general public, including PCs, mobile devices, operating systems, productivity software, browsers, and Internet-based tools.
- Experience supporting or training IT staff, digital services teams, or technology-focused roles.
Preferred Qualifications:
- Master’s degree in Learning & Development, Organizational Development, Human Resources, Information Systems, or a closely related field.
- IT certification such as A+, Security+, Network+, Google Fundamentals, or a related certification.
- Experience designing, delivering, and evaluating training programs within a public library system, municipal government, nonprofit, or public-sector environment.
- Experience conducting organizational learning needs assessments and developing training solutions aligned with equity, access, and inclusion goals.
- Proficiency administering and managing an enterprise Learning Management System (LMS), including course creation, reporting, and user support.
- Knowledge of adult learning principles, instructional design methodologies, and accessibility standards (ADA, WCAG).
- Strong facilitation and presentation skills with the ability to engage diverse audiences, including frontline staff, supervisors, and leadership.
- Project management experience related to training initiatives, curriculum development, or system-wide implementations.
Required Knowledge, Skills and Abilities:
- Knowledge of principles and practices of digital literacy instruction, technology training, and workforce upskilling for adult learners.
- Skilled in adult learning theory and instructional strategies appropriate for seniors and community-based learners with varied skill levels.
- Knowledge and understanding of barriers to technology access and use, including issues related to digital equity, accessibility, and inclusion.
- Knowledge of community-based education models and best practices for delivering instruction in library branches, senior centers, and community organizations.
- Knowledge of Learning Management Systems (LMS) or comparable tools for managing courses, tracking participation, and evaluating program outcomes.
- Knowledge of accessibility standards and inclusive instructional practices (e.g., ADA compliance, Universal Design for Learning).
- Customer service principles as applied to public-facing educational programs.
- Facilitate in-person, virtual, and hybrid classes in library and community-based settings.
- Ability to assess participant learning needs and adapt instruction in real time to meet diverse learning styles and abilities.
- Ability to communicate complex technology concepts in clear, plain language.
Additional Notes:
This position works primarily during standard weekday business hours but will be required to work some evenings and weekends, as required to meet community and program needs.
We reserve the right to withdraw this posting at any time due to overwhelming response.
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.
Drug & Alcohol Testing: Those under final consideration for appointment will be required to submit to drug and alcohol testing.
Please Attach Your Resume To Be Considered.
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER
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