Library Page - Douglass Branch Library

Description

• Monday 9:30am - 1:00pm
• Tuesday 10:00am - 1:30pm
• Wednesday 10:00am - 1:30pm
• Thursday 5:00 – 8:00pm (off if working Saturday)
• Friday 10:00am - 1:30pm (off if working Saturday)
• With every third Saturday 9:30am – 4:00pm. Starting April 11.

Examples of Duties

• Support customers during the checkout process at the desk and self-checkout station
• Create or renew accounts, answer customer questions, renew or request materials, and collect fees in person using the integrated library system
• Carry out circulation processes and procedures (check-in/check-out materials, library/computer cards, pull RPLs)
• Retrieve, inspect, check-in, and organize materials from internal and external book drops and transit bags
• Place returned materials on shelves in proper order, "read" the shelves to keep all materials in proper order, and locate requested items for processing
• Provide all levels of information services to the public in person and by phone
• Provide computer assistance to customers
• Assist staff with programming
• Ensure the collections are maintained for good physical condition
• Contact customers in person, by phone or by email for damaged materials or missing items (DVD, CD, pamphlet, etc.)
• Maintain security at the Branch by working with customers to correct any inappropriate behavior and writing incident reports when necessary
• Engage with customers and provide guidance or redirection when needed; ensuring customers continue to have a successful library experience
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

Requirements

• Ability to alphabetize and learn the collection order and layout
• Ability to follow direction and work independently
• Ability to work cooperatively with others as a team
• Good vision and hearing to engage effectively with customers
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Manual dexterity to operate computer and phone equipment
• Familiarity with workplace productivity software, including skills in Microsoft Office Suite
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Physical ability to handle and lift library materials weighing approximately 40 pounds to setup for events and or to push fully loaded carts of library materials
• Satisfactory pre-employment background check

Acceptable Experience and Training

• High School Diploma or GED required
• Customer Service experience preferred
• Knowledge of French and/or Spanish is helpful
• Must be a minimum of 18 years of age