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Library Service Clerk - Ashwaubenon Branch
JOB
All applicants must submit BOTH a resume and a cover letter to be considered.Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.The Brown County Library has two Library Clerk positions open at the Ashwaubenon Branch. Please apply here if you are interested in one or both of these positions. When asked on the application, please specify the position(s) in which you are interested.Typical Schedule: Position 1 Monday - Wednesday: 3:00 pm - 8:15 pmSaturday: 9:15 am - 2:15 pmPosition 2Monday - Friday: 10:00 am - 2:00 pm
EXAMPLE OF DUTIES
1. Perform general circulation and customer service functions. Greet customers in friendly and professional mannerCheck in and out library materials accurately and efficientlyPrepare and process delivery among library locationsProcess holds, includes placing holds, receiving holds, making holds available for pickupUse the Library catalog or circulation system to search for itemsReceive and process paymentsRegister users, process new library card applications accurately, and activate new cardsAnswer basic customer questionsRefer advanced customer questions to other staff as appropriateProvide assistance with computersAssist customers in finding specific items on shelves2. Maintain the order and neatness of collections throughout the Library Re-shelve library materials to the proper locations and shift as necessaryEnsure that materials are in the correct order on the shelves (Shelf Reading)Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displaysPerform basic cleaning and repair of library materials3. Assist library staff with other branch or department functions Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or ManagerPromote library programs, resources, and services to customersSearch for library materials as instructedPerform duties related to library opening and closingReports customer behavior issues to associate level staff or higherAttend and participate in staff and departmental meetings, as well as training sessionsPerform other related duties as needed or assigned
SUPPLEMENTAL INFORMATION
Effectively administer Brown County Library policies and proceduresDemonstrate strong verbal and written communication skillsPerform accurate cash handlingSort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materialsRe-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%Represent the Library in a responsible, professional, and trustworthy mannerEstablish and maintain cooperative and courteous working relationships with staff and a diverse customer baseEffectively use excellent customer service and communication skills when interacting with co-workers and customersRemain calm during stressful situationsWork independently with minimal supervisionAppropriately multitask and prioritizeWork efficiently while paying close attention to detailFollow detailed verbal and written instructionsPerform repetitive, routine proceduresMeet the flexible scheduling needs of the LibraryAdapt to changes in the work environmentDemonstrate basic computer skills, including keyboarding, word processing, and emailEffectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer
All applicants must submit BOTH a resume and a cover letter to be considered.Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.The Brown County Library has two Library Clerk positions open at the Ashwaubenon Branch. Please apply here if you are interested in one or both of these positions. When asked on the application, please specify the position(s) in which you are interested.Typical Schedule: Position 1 Monday - Wednesday: 3:00 pm - 8:15 pmSaturday: 9:15 am - 2:15 pmPosition 2Monday - Friday: 10:00 am - 2:00 pm
EXAMPLE OF DUTIES
1. Perform general circulation and customer service functions. Greet customers in friendly and professional mannerCheck in and out library materials accurately and efficientlyPrepare and process delivery among library locationsProcess holds, includes placing holds, receiving holds, making holds available for pickupUse the Library catalog or circulation system to search for itemsReceive and process paymentsRegister users, process new library card applications accurately, and activate new cardsAnswer basic customer questionsRefer advanced customer questions to other staff as appropriateProvide assistance with computersAssist customers in finding specific items on shelves2. Maintain the order and neatness of collections throughout the Library Re-shelve library materials to the proper locations and shift as necessaryEnsure that materials are in the correct order on the shelves (Shelf Reading)Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displaysPerform basic cleaning and repair of library materials3. Assist library staff with other branch or department functions Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or ManagerPromote library programs, resources, and services to customersSearch for library materials as instructedPerform duties related to library opening and closingReports customer behavior issues to associate level staff or higherAttend and participate in staff and departmental meetings, as well as training sessionsPerform other related duties as needed or assigned
SUPPLEMENTAL INFORMATION
Effectively administer Brown County Library policies and proceduresDemonstrate strong verbal and written communication skillsPerform accurate cash handlingSort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materialsRe-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%Represent the Library in a responsible, professional, and trustworthy mannerEstablish and maintain cooperative and courteous working relationships with staff and a diverse customer baseEffectively use excellent customer service and communication skills when interacting with co-workers and customersRemain calm during stressful situationsWork independently with minimal supervisionAppropriately multitask and prioritizeWork efficiently while paying close attention to detailFollow detailed verbal and written instructionsPerform repetitive, routine proceduresMeet the flexible scheduling needs of the LibraryAdapt to changes in the work environmentDemonstrate basic computer skills, including keyboarding, word processing, and emailEffectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer
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