Library Services Coordinator - Tech Support (Part time)

JOB_REQUIREMENTS

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Description

Under limited supervision, serves as coordinator and supervisor of a specialized area such as Branch Management, Marketing and Community Relations, Early Literacy, Community Learning, Young Adult, Technology Support, Staff Training and Development, Planning and Development, Community Engagement, or Technical Services. Responsible for planning, coordinating, and evaluating the assigned area and ensures that all services are in alignment with the library's strategic goals and are implemented effectively. Responsible for supervising, training, and evaluating subordinate staff, establishing standards for services and collections, researching and formulating long range goals, developing guidelines and procedures, and planning and evaluating programs, services, and goals. Reports to the Director of Libraries or Library Manager.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

Coordinates and supervises the operations of a specialized area in the Suffolk Public Library System.
Hires, trains, supervises, and evaluates subordinate staff and provides guidance to volunteers in the work to be performed and ensures compliance with library policies and procedures.
Performs administrative duties such as preparing and analyzing statistical reports, performing outreach, monitoring discretionary spending of a limited budget, and delivering programs and events.
Prepares statistical and financial reports for levels of service, attendance, transactions, etc. in specialized area assigned and as requested by management. Prepares and produces financial/budgetary reports monthly.
Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day.
Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests.
Coordinates and supervises the operations of technology support in the Suffolk Public Library System.
Provides technical support to users by researching and troubleshooting problems. Responds to
questions and helpdesk tickets in a prompt and courteous manner. Compiles documentation
pertinent to helpdesk requests and outlines their resolution.
Trains staff on basic technology skills.
Maintains Library staff and public computers and performs preventive maintenance under
supervision of the Technology and Content Strategy Manager. Performs hands on tasks on Library
desktops and tablets, including installing, removing and updating software, installing hardware and
configuring systems and applications.
Manages Library technology inventory.
Ensures the library's technology and systems are in compliance with library policies and procedures.
Maintains, selects, assigns, and develops a collection based on patron needs and interests.
Receives, reviews, and responds to patron complaints.
Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
May supervise, monitor and evaluate the operations and staff of a regional library or division and assist in the planning and implementation of library services in alignment with organizational vision, mission, values, and goals.
May prepare and schedule staff and authorize leave to ensure an equitable distribution of work and adequate staffing to provide quality customer service; document and prepare quarterly and annual employee performance feedback to encourage, counsel, discipline and set goals for library staff; identify training needs and opportunities and develop training programs to provide staff with the skills to deliver quality service; contribute to staff meeting agendas and lead discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training; and lead or participate in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants.
May respond to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution.
May identify and analyze building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers.
May document accident, personnel, and incident reports to comply with City, State, and Federal guidelines.
May lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes.
May create, develop, and produce professional marketing items in all formats to promote classes and events.
May plan, develop and maintain the Library’s web sites.
May coordinate with media companies and resources to obtain cost effective advertising.
May monitor, evaluate, and coordinate the integration of new technologies into library services.
May provide timely and efficient technology support to staff and the community on a variety of technological equipment and resources.
May learn, understand and incorporate emerging technology trends to predict the direction of change and design responsive library services and programs.
May develop and provide training for staff and the community on new technologies and coordinate technology training for staff with the Staff Training and Development Coordinator.
May staff Training and Development.
May develops and implements a comprehensive staff development and training program.
May utilize tools to conduct staff assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs.
May design and conduct training needs assessments; and design, monitor and analyze surveys.
May develop strategies to meet training needs; and develop short and long-range plans and objectives for training and staff development programs.
May plan, develop and conduct training to a diverse group; coordinate with library managers and other City departments to develop and/or provide access to web-based instruction to promote research skills and information literacy; and develop training objectives and monitor employee learning.
May identify regional and national training resources.
May maintain current knowledge of trends, policies, methods and technologies in the library field.
May implement changes
May coordinate community engagement:
May coordinate with outside entities to deliver library services outside the library buildings.
May manage bookmobile operations, collections, and subordinate staff.
May provide quality classes and events outside the library in coordination with the Outreach Services Manager and other staff.
Performs related work as required.

Required Qualifications

A combination of higher education and/or experience equivalent to 7 years and 1 -2 years with supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver’s license.

Supplemental Information

Knowledge of library routine and procedures. Has considerable knowledge of specialized area assigned of marketing, graphic design, educational processes, publishing industry, management techniques, and philosophies
Knowledge of books, magazines, and related materials available to the public.
Knowledge of OPAC, the library's filing system and various types of informational materials in the library.
Knowledge of bookkeeping and/or accounting/clerical practices and procedures.
Ability to use standard office machines and a variety of popular audio visual and computer equipment.
Ability to maintain clerical records.
Ability to follow established procedures and perform work requiring some detail.
Ability to instruct patrons in the use of various office machines, computer programs and library reference materials.
Ability to deal tactfully and courteously with library patrons and the general public.
Ability to establish and maintain effective working relationships as necessitated by work assignments.
Ability to effectively express ideas orally and in writing. Is able to exercise tact and courtesy in frequent contact with City employees, City officials, professionals, and the general public.
Ability to establish and maintain effective working relationships as necessitated by work assignments.
Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.
Ability to read a variety of informational and legal documents, City and state codes, law books, etc. Requires the ability to prepare correspondence, memorandum, opinions, contracts, notices, petitions, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others.
Ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions.
Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal and municipal terminology.
Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages.
Ability to inspect items for proper length, width and shape.
Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with (persons acting under stress) (emergency situations).