Library Services Representative I

Description

Under general supervision, the Library Services Representative I provides a welcoming environment to library patrons through professional and proactive customer service. Collaborates across work teams to support daily circulation tasks and library initiatives.

Examples of Duties

• Demonstrates excellent internal and external customer service in all interactions with respect, responsiveness, and professionalism.
• Communicates effectively across work teams and with the public through active listening, writing, and speaking.
• Contributes to initiatives and encourages peers to get involved with special projects and organizational goals.
• Responds to patron inquiries, resolves patron issues, and assists patrons with locating materials.
• Assists and instructs patrons on library technology and services.
• Works cohesively in a collaborative environment to achieve library goals and meet service needs.
• Processes library materials, patron holds, library card applications and fee payments.
• Supports library programs and outreach for all ages.
• Trains staff on circulation and other assigned duties utilizing Flower Mound Public Library (FMPL) training standards.
• Directs and trains volunteers.
• Supports library building technology according to library and city standards.
• Supports maintenance of library collections by evaluating condition of materials according to FMPL standards
• Regular and consistent attendance for the assigned work schedule is essential.
• Performs other duties as assigned.

Minimum Qualifications

• A High School Diploma or General Equivalency Diploma (GED) is required.
• Six months of general office experience or office vocational training is required.

• Ability to see, talk, hear, and write.
• Ability to transport various boxed documents, with weight up to 52 lbs., with the use of dolly for assistance.
• Ability to lift up to 25 lbs. of heavy boxes, books, equipment, etc.
• Ability to file/shelf and retrieve items stored on high bookshelves.
• Ability to stand for extended periods of time; and walk, bend, stoop, reach, climb, and work in confined spaces.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Qualifications

Desired Qualifications

• Customer service experience is preferred.
• General working knowledge of library operations is preferred.

• General knowledge of the purposes and functions of a public library.
• General working knowledge of computer operations, to include data entry, and general office procedures.
• Excellent skills in English, verbally and in writing, to include spelling, grammar, and punctuation.
• Ability to learn routine library procedures.
• Ability to sort and shelve items in alphabetical and Dewey Decimal classification order.
• Ability to understand and comply with oral and written directions.
• Ability to work well under pressure and stress, to include handling multiple tasks.
• Ability to prioritize and organize work assignments.
• Ability to maintain a professional and appropriate demeanor with staff and the public.
• Ability to work various hours, to include evenings and weekends.

Important Notice:
To ensure you receive all communications regarding your application, please add noreply@governmentjobs.com to your safe sender list and regularly check your email (including your spam/junk folders). All important updates and requests will be sent from this address.

Regular full-time employees are eligible for a range of benefits designed to support your well-being and work-life balance. Below is an overview of what we offer:

Health & Wellness

Medical Insurance: Comprehensive coverage that includes doctor visits, prescriptions, specialist care, and hospital services. We offer two health plan options to suit your needs.

Dental Insurance: Coverage for routine check-ups, cleanings and other dental procedures.

Vision Insurance: Coverage for eye exams, glasses and contact lenses.

Wellness Program: Free access to the Town’s Community Activity Center, participation in wellness challenges, and health resources to help you maintain a healthy lifestyle.

Retirement & Financial Benefits

Texas Municipal Retirement System (TMRS): Upon retirement the Town matches retirement contributions 2:1 to help you save for retirement.

457- Pre and Post Tax Deferred Compensation: Voluntary contributions to help you save for retirement.

Disability Insurance: Long-term and optional short-term disability coverage in the case of illness or injury.

Paid Time Off:

Vacation: Paid vacation days each year to help you relax and recharge.

Sick: Paid sick days each year for illness or medical appointments.

Holidays: Paid time off for Town recognized holidays, such as New Year’s Day, Christmas Eve & Christmas Day, and others.

Work – Life Balance:

Employee Assistance Program (EAP): Access to mental health support, financial planning resources and other services for you and your dependents.

Compressed Work Schedule: Complete your full workweek in fewer than five days.

Flex Place Work: Work up to 90 days away from the worksite.

Flex-Time Work Schedule: Flexible arrival and departure times to complete a full workweek of hours.

For details, please contact the Human Resources Department at 972.874.6011 or hr@flowermound.gov.