Library Services Supervisor

Position Summary

Supervise, plan and coordinate the operations and activities of an assigned branch library or library unit; respond to and resolve the more complex and difficult customer inquiries and complaints; coordinate assigned activities with other divisions, outside agencies and the general public and provide highly responsible and complex staff assistance to higher-level supervisory or management staff.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Coordinate the organization, staffing and operational activities for an assigned branch library or library unit including, but not limited to, implementing and promoting programs and outreach, circulations processes, and ensuring maintenance of assigned facilities.
• Plan and participate in the provision of library programs; plan story times and reading programs.
• Prepare and maintain displays; create and implement seasonal and on going programs and activities including volunteer participation.
• Participate in the development and implementation of goals, objectives, policies and priorities; recommend and implement resulting policies and procedures.
• Identify opportunities for improving service delivery methods and procedures; identify and recommend resource needs; review with appropriate management staff; implement improvements.
• Coordinate and review the work plan for assigned branch library or library unit services; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.
• Assist in the maintenance and development of assigned library collection; remove outdated and unused materials as needed.
• Inspect assigned facilities and equipment to ensure proper maintenance and safety; submit requests for facility maintenance and repair to higher-level library management staff as necessary.
• Oversee the collection of fees and fines; ensure proper depositing of funds and maintenance of financial reports.
• Promote good relations with community organizations and agencies; promote library services and resources; give library tours to groups; participate in outreach events; prepare informational handouts for public distribution including calendars and flyers; interpret program philosophies and services to groups and individuals.
• Participate in the preparation of schedules of assigned branch library or library unit events; determine when to schedule events according to open dates and available resources.
• May participate in the development, update, and review of system-wide functions, including, but not limited to: cataloging and processing policies, circulation policies, collection development, web services, outreach and marketing including basic image and content editing to website and social media; make recommendations for needed modifications.
• Respond to public inquiries and requests for library materials, services and information; provide information regarding programs, policies, procedures and available services; assist patrons in completing requests for material not available in the local collection as needed; respond to and resolve the more complex and difficult customer inquiries and complaints.
• Maintain, review, monitor and investigate customer accounts referred to collections.
• Participate in the selection of branch library or library unit personnel; provide or coordinate staff training; work with employees to correct deficiencies.
• May participate in the development and administration of assigned budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor expenditures; recommend adjustments as necessary.
• Participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary.
• Coordinate branch library or library unit activities with those of other divisions and outside agencies and organizations.
• May prepare copy catalog records, practice basic cataloging; select, order and process materials.
• May develop advertising campaigns and promotional materials.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public libraries.
• Perform related duties and responsibilities as required.
• Identify circulation software issues and work with library IT staff and software providers to resolve them.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited college or university in library science, business administration, education, humanities, or general studies; and

Three (3) years' experience in an academic, public or special library, bookstore environment; and

To include one (1) year supervisory or lead experience.

Bilingual (Spanish/English) preferred.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License or the ability to obtain within ninety (90) days from date of hire.

Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

May be required to work nights and weekends.

Working Conditions

Environmental:
Library environment; exposure to computer screens.

Physical:
Essential and supplemental functions may require maintaining physical condition necessary for standing, walking, reaching, kneeling, climbing, and pushing carts one-hundred (100) pounds or greater; light to moderate lifting and carrying of forty (40) pounds or greater.