Library Specialist Supervisor

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Library Specialist, Supervisor. Additional vacancies may be filled from this recruitment for a different location within the library system. This position may be assigned to any location within the Libraries Division based on operational needs.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Oversees lending library materials to customers through coordination of shelving, holds, returns and maintenance of customer circulation reports for branch and cluster, and customer records; supervises cash handling procedures and related reports, and ensures staff complies with Libraries Division' s cash handling procedures.

Works at the public service desks providing service to library customers with basic information, location of library materials and assistance in the use of computer and other library equipment; assists with returning and lending materials, issues new library cards, gives library services orientation and handles Point of Sale transactions; provides service to customers with account problems and provides resolutions.

Ensures County policies and Library procedures are adhered to and administered fairly, and explains policies and procedures to staff and customers as needed.

Selects, trains, supervises, counsels, and evaluates staff and maintains performance logs. Completes staff performance appraisals, addresses performance concerns and sets goals to enable employees to meet expectations.

In collaboration with manager and other section supervisors, serves as a member of the management team of the library.

Develops processes and procedures through participating in system-wide committees; tests new technologies and services and makes recommendations before system-wide implementation; assists in the development of training manuals.

Serves as system-wide resource person for Circulation and Programming Services; explains updated policies and procedures and trains staff for implementation.

Contributes to a safe environment by addressing customer code of conduct violations and escalating matters to the Supervisor in Charge (SIC) and/or contacting appropriate authorities as needed. This position regularly serves as SIC.

Initiates and prepares programs for upcoming months using library themes as guidelines; researches and hires speakers, presenters/performers, vendors, non-profits and authors; books photographers, sound and lighting technicians. Develops, coordinates, plans and implements large-scale special events and coordinates programming for key initiatives and new programs throughout the library system, as assigned; works with artists in preparing exhibits; fills out required paperwork and prepares signage for exhibits; ensures the exhibits are properly displayed.

Prepares correspondence, notifications, forms and related documents in order to communicate information to staff and the public, responsible for the collection of usage statistics and submission of various reports, as required.

Prepares press releases and information to promote programs via email, flyers, and through social media; submits information to e-calendars; works with marketing to design and then proof posters, brochures, flyers, web design, signage, programs/schedule.

Performs related work as assigned.

• Tech Savvy:
  Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Decision Quality:
  Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Optimizes Work Processes:
  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
• Ensures Accountability:
  Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Builds Effective Teams:
  Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team's decisions in most situations; conveys team spirit.
• Communicates Effectively:
  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Courage:
  Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 20 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

All Broward County employees strive to demonstrate the County's four core behavioral competencies©.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.