Library Supervisor - Circulation - Irving Street Library

JOB
The City of Westminster is seeking a compassionate and engaging Library Supervisor - Circulation who loves delivering exceptional customer service to all ages!The primary responsibility and focus of this role is the circulation desk. This position is responsible for staff scheduling, supply ordering, training of new staff, and supervision of clerks and shelvers. This position will provide excellent customer service, handling and overseeing the opening of accounts, placing holds, handling fines, processing lost materials, and problem-solving patron accounts. The Library Supervisor – Circulation will also regularly work at all public desks including the information desk and youth services desk.The Library Supervisor position is responsible for supervisory, administrative, and professional work reporting to the Library Services Coordinator. They are responsible for circulation services at Irving Street Library, including the circulation staff and shelving activities. This position requires working some evenings and weekends.The ideal candidate for this role has a heart for public service, champions teamwork, and values equity and empathy in a community-focused urban library setting. Someone with a passion for customer service will thrive in this environment.The Irving Street branch is a neighborhood library at the heart of Historic Westminster. It is a small and busy location in a densely populated area with a diverse population, including Hispanic, Hmong, and Native American representation with a wide range of socioeconomic and generational backgrounds. Bilingual candidates are highly encouraged to apply.The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.For more information about the city and what it is like working for the city of Westminster, please visit: Employment | Westminster, COOpportunity Timeline: Posting closes: ­­­­­­­­­­­­­Monday, April 6 at 8:30AM MDT Screening Interview: Wednesday April 22, 2026Final Panel Interview: Wednesday April 29, 2026 Conditional Job Offer and Backgrounds: MayStart Date: Tentatively end of May/early June

EXAMPLE OF DUTIES
The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails.Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priorityCommunicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedbackAct as an ambassador by understanding and fostering the organization's mission and visionExhibit pride in self, the department, the city, and the community; conduct self in a professional mannerDemonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behaviorAddress difficult or contentious issues in a constructive mannerSupport/promote change; demonstrate flexibility, and take calculated risks when appropriateParticipate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organizationWork to continuously improve the efficiency and effectiveness of the service or product being deliveredDemonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectivesValue diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differencesGENERAL COMPETENCIESCitywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitmentsRecognize personal strengths and weaknesses, and target areas for personal self-developmentDemonstrate initiative in performing job tasksExhibit problem-solving skills leading to sound judgment and quality decisionsAchieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independentlyCommunicate effectively with individuals and groups using clear and concise verbal and written communicationsDemonstrate accountability for work and take ownership in job performanceDemonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall productJob Specific – Every employee in this position must be able to: Utilize and demonstrate: Excellent customer service, management, professional library, and supervisory skillsThorough knowledge of techniques, principles, methods, materials, and practices used in the operation of a public library, and/or the operation of a customer service focused facilityAnalyze professional and administrative problems and make recommendationsManage complex scheduling tasksPrepare cash deposits following City of Westminster guidelinesSupervise cash handling procedures according to City of Westminster policiesDirect the work of paraprofessional and clerical library personnel in a manner conducive to high morale and full performanceInterpret library policies and objectives to library and other City staff, community groups, and the publicEstablish and maintain effective relationships with diverse citizen groups, employees, and other City administratorsCommunicate effectively, orally and in writingDemonstrate familiarity with computer hardware and software and experience in the use of automated databases preferredKeep informed of new and innovative library and information servicesDemonstrate proficiency with word processing, spreadsheets, and other specialized library softwareLeadership/Supervisory – Every employee in this position is accountable to: Foster a participatory organizational climate that is open, positive, reinforcing, and supportiveEncourage employees to be accountable for their work and take ownership in what they doDemonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to someDemonstrate collaboration and conflict resolution skills with other departments and employeesHelp employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skillsProvide meaningful, timely employee feedback and appraisals, and effectively address employee performance problemsEffectively supervise, mentor, and motivate in a team environment

SUPPLEMENTAL INFORMATION
Education, Experience, Skills, Formal Training, Licenses, and CertificationsRequired: Graduation from an accredited four (4)-year college or universitySupervisory experience in a library, retail or customer service orientated role Must possess a valid driver’s license, provide proof of a safe driving record, and maintain a safe driving record for continued employmentPreferred: Spanish language skills and/or experience in working with patrons from a variety of ethnic and cultural backgrounds desiredLibrary experienceMaster's Degree in Library Science from an ALA-accredited program or related fieldAny equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.Physical RequirementsWork performed is physical in nature and involves sufficient physical strength and stamina to: Occasionally sit and stand in one area to perform customer service, and book check-out and check-inConstantly stand and walk throughout a multilevel public library facilityFrequent crouching, squatting, bending, and twisting to shelve books from floor level to above head; frequent climbing and balancing to use step stools, ladders, and climb stairsConstant light grasp to prepare returned and new material/books for checkout and patron use, and constant reaching at waist level to return material to proper shelvesFrequent firm grasp, pinching/fine motor skills to prepare material/books, and reaching overhead to stock booksConstant near acuity to read computer screens, and book and shelving labelsFrequent hearing to communicate with public, staff, and vendorsFrequent lifting of up to 40 pounds from ground to waist to move returned books to check-in area; frequent lifting of up to 20 pounds from ground to overhead to return books to stacks and stock supplies and materials; occasional carrying of up to 40 pounds 200 feet to move books and material; occasional pushing and/or pulling of up to 150 pounds up to 200 feet with cart throughout multilevel public use libraryWORKING CONDITIONSWork is constantly performed indoors in a public library setting. This position involves high public contact and mobility through a multilevel public use facility.Required Materials and EquipmentFrequent use of telephones, personal computers and databases (including on-line searching), keyboards and computer mouse, telephones, fax machines, photocopiers, microform equipment, scanners, bar code readers, book security system equipment, and various electronic and audio-visual equipment. Regular use of personal transportation to the library's various facilities and other locations in the provision of regular library services and programs.PRE-EMPLOYMENT REQUIREMENTSBackground checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verificationDrug screenPhysicalMust be legally entitled to work in the United States