Job Description Summary

Department - County Free Library

Job Description

Pima County Public Library is seeking a Library Technical Assistant Supervisor for the Salazar-Ajo Library to support high-quality public service in a small-branch environment. This position interviews, hires, and trains circulation staff to deliver professional and customer-focused library services, while monitoring and evaluating employee performance. As the supervisor, you will also coordinate daily operations by directing the work of managing librarians and technical support staff and ensuring consistent application of library policies and procedures. Strong leadership, communication, and coaching skills are essential to foster a collaborative team and responsive service to the Ajo community.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Supervises, mentors, assesses, and evaluates staff’s work performance, and makes recommendations such as the implementation of performance management plans, disciplinary action, and termination of employment;

• Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons, and supervises and directs the activities of the managing librarians and technical support staff;

• Oversees the activities of the circulation department and ensures the circulation desk is properly managed, the library’s physical collections and online databases are accurately curated and maintained, and financial transactions are conducted and recorded according to library policy;

• Supervises the day-to-day responsibilities of the library technical assistants, delegates time-sensitive assignments to staff, monitors the availability of resources, and approves completed projects;

• Develops, coordinates, and promotes multilingual, culturally-relevant programs in all branches of the library in the County, and advocates continually for the Latino and Hispanic communities’ equitable access to library services and resources;

• Provides customer service and assistance in person, telephonically, and by email to a diverse community of English- and Spanish-speaking patrons including, but not limited to checking books and reading material in and out of the library, following up on overdue books, collecting fines and fees, registering and enrolling new library members, conducting research in response to patrons’ queries, and promoting the library’s programs and services;

• Attends branch, department, management, and system-wide meetings as a division, unit, and service-level expert representative, and coordinates and provides input to library services, operations, and programs in support of the Pima County Public Library’s strategic vision, goals, and objectives;

• Attends, develops, and presents training courses to staff in branches across the County on a range of topics including, but not limited to lending library circulation systems, technology, programs, and resources;

• Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures, and ensures that library staff understand and comply with them at all times;

• Evaluates automated information system applications, products, and programs for library use, maintains and participates in database input and retrieval, and assists information services staff in resolving production difficulties.
  

Minimum Qualifications:

Associate’s degree from an accredited college, technical, business or vocational school in library technology or library science AND one year of library circulation desk service experience.

OR:

Two years of experience providing high-volume customer service or library circulation desk services.