License Plate Review Supervisor (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: License Plate Review Supervisor (On-site)

Location: Sunrise, FL || Duration: Full-Time

Schedule: Schedule: 8:00 AM 5:00 PM. This position supports a 7-day operation and may require occasional weekend or holiday coverage.

About the Role

Kyra Solutions is seeking an experienced License Plate Review Supervisor to lead daily image review operations supporting electronic toll collection programs throughout the United States.

The Supervisor is responsible for managing a team of License Plate Reviewers, monitoring production queues, ensuring service levels are achieved, and driving continuous improvement in quality and productivity.

This position combines operational leadership, workforce management, quality oversight, and performance coaching.

Required Skills and Experience

* High school diploma or equivalent.
* 2+ years of supervisory or team leadership experience.
* Experience managing performance metrics and production goals.
* Strong communication and organizational skills.
* Ability to work in a fast-paced operational environment.

Preferred Skills and Experience

* Bachelor's degree in Business, Operations, or related field.
* Experience in tolling, transportation, transaction processing, customer service operations, or back-office operations.
* Experience with quality assurance or auditing programs.
* Experience supporting distributed or remote teams.

Primary Responsibilities

Team Leadership
* Supervise and support License Plate Reviewers.
* Provide coaching, mentoring, and performance feedback.
* Conduct team meetings and operational briefings.
* Assist with onboarding and training activities.

Operations Management
* Monitor daily workload and queue volumes.
* Ensure staffing aligns with operational demand.
* Manage priorities to meet turnaround requirements.
* Escalate operational risks and service impacts.

Quality and Performance
* Monitor accuracy, productivity, and utilization metrics.
* Identify performance trends and improvement opportunities.
* Support quality assurance and audit activities.
* Implement corrective action plans when necessary.

Reporting and Communication
* Prepare operational updates and performance summaries.
* Communicate staffing, quality, and production concerns.
* Partner with management to improve processes and workflows.

What Makes a Great Candidate?

* Strong leadership presence.
* Excellent problem-solving skills.
* Ability to motivate and develop team members.
* Data-driven decision-making.
* Focus on quality, accountability, and continuous improvement.

Why Join Kyra Solutions?

* Opportunity to help build and lead a growing operation.
* Visible impact on transportation programs nationwide.
* Career advancement opportunities.
* Collaborative leadership team.
* Competitive compensation and benefits.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.

Work Location: In person