Lien Specialist

Position Purpose:

We are seeking a Lien Specialist to safeguard our organization’s financial interests and contribute to our continued expansion within the Pro Trade sector. In this position, you will act as the principal authority on our security rights, overseeing all aspects of lien and bond notice management for our construction portfolio.

Furthermore, this position is multifaceted and includes providing support to the Collections team on an as-needed basis. You will participate in accounts receivable outreach during periods of high volume, month-end close processes, or staffing shortages, thereby ensuring robust cash flow and strict adherence to legal requirements.

Key Responsibilities:

• 30% - Ad-Hoc Collections & AR Support - Overflow Collections: Support the Collections team during periods of increased activity (such as month-end close) by reaching out to customers regarding outstanding balances. Coverage & Backup: Oversee a temporary portfolio of accounts during team member absences or vacations to maintain seamless operational coverage. Dispute Resolution: Assist in investigating and resolving billing disputes, missing purchase orders, or proof-of-delivery issues impacting payment on complex construction projects. Customer Service: Respond to inbound calls concerning waiver requests or invoice copies, delivering high-quality, professional service to our trade partners.

• 70% - Lien & Bond Administration - Deadline Management: Diligently track and manage statutory deadlines for Preliminary Notices (NTOs), Notices of Intent, and Mechanics’ Liens across multiple states. Job Verification: Conduct thorough research to verify key project information, including identification of the correct Property Owner, General Contractor, and Surety Bond details, prior to initiating shipments. Document Execution: Accurately prepare and submit Preliminary Notices, Lien Waivers (both Conditional and Unconditional), and Bond Claims in full compliance with state-specific legal requirements. Risk Escalation: Identify and escalate "at-risk" projects where lien rights are approaching expiration, and work collaboratively with the Credit Manager to assess the necessity of filing a lien. Sales Support: Provide guidance to the Sales team regarding the significance of complete and accurate "Job Information Sheets," and proactively follow up to resolve any gaps in project data.

Direct Manager/Direct Reports:

• This Position typically reports to the Sr. Manager, Trade Credit

• This Position Has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

• Excellent written and verbal communication skills

• 2+ years of experience in B2B Credit, Lien Administration, or a legal support role within the construction industry.

• Demonstrated expertise in construction lien legislation, bond claim procedures, and the distinctions between private and public sector projects.

• Demonstrated proficiency in Microsoft Excel, including the management of trackers and lists, as well as experience with accounts receivable and billing systems (such as Bectran). Familiarity with lien software platforms (e.g., NCS, Handle) is considered advantageous.

• Demonstrated capability to adapt communication style as needed, employing precision and legal rigor for lien-related tasks while utilizing persuasive, customer-oriented approaches during collections calls.

• Ability to manage hundreds of active job timelines simultaneously without missing a deadline.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented

• Collaborates

• Communicates Effectively

• Customer Focus

• Drives Engagement

• Drives Results

• Manages Conflict