LIFE CENTER CENTRAL CAMPUS - Welcome Desk Reception

TITLE: Welcome Center Receptionist
CAMPUS: Central
STAFF LEVEL: Level 1
STATUS: Part Time
CLASSIFICATION: Non-Exempt
REPORTS TO: COO
PAY RANGE: $17.50 - $20.00/hour

Summary/Objective:
This position is the welcoming presence and friendly voice as the first point of contact for guests and callers to Life Center. The Welcome Center is the face and voice of Life Center, so this first impression is vitally important. The Welcome Center staff must portray a calm, welcoming, and professional attitude toward everyone, especially during multiple demands at one time. The Welcome Center is to give information as needed, direct guests and callers to the appropriate person, and/or assist them in finding answers to their inquiries.

Supervisory Responsibility:
This role does not have a supervisory component.

Responsibilities:

• Maintain coverage at the front desk during business hours.
• Answer incoming phone calls, answer basic questions, assist with the appropriate information, and/or transfer callers to appropriate extension.
• Welcome guests of the church and school campus and provide basic directions.
• Check in guests for appointments and notify staff members.
• Manage, write, and record voicemail greetings for switchboard, information line, and shared extensions.
• Check the church events page or CCB scheduling system for information about events taking place.
• Sell merchandise and church event tickets on appropriate platforms.
• Facilitate incoming and outgoing deliveries with commercial carriers.
• Communicate with Facilities Team and Security for a variety of needs.
• This position is a strategic point person for campus security.
• Provide administrative support for campus ministries.
• Other reasonable duties as requested and assigned.

Staff Attributes Culture

• Passionate personal relationship with Jesus
• Biblical ethics & integrity
• Passionate personal relationship with Jesus
• Biblical ethics & Integrity
• Role competent
• Stewardship
• Teamwork minded
• Adapti-positive
• Mission focused
• Self-developer
• Helpful

Character/Role Competencies

• Customer service oriented and ability to maintain a pleasant attitude.
• Experience with or ability to quickly learn multi-line phone system.
• Proficient level knowledge of Microsoft Office Suite, Outlook, and Teams.
• Proficient level computer skills to use current HRIS/timeclock, internet, staff intranet, etc.
• Detail oriented and proficient level of organizational skills.
• Strong analytical and problem-solving skills.
• Ability to follow written and verbal instructions.
• Proficient level of written and verbal communication skills.
• Ability to effectively prioritize and execute tasks timely.
• Ability to work under pressure and stay calm when things go wrong.
• Compliant with Life Center’s Policies and Practices, including but not limited to the Employee Handbook and Safety Manual.
• Works well independently and as a team member.
• Outgoing with a working level of interpersonal skills.
• Take initiate within defined boundaries.

Education, Experience, Certifications and Licensure

• High School diploma or equivalent.
• 1-2 years of practical experience in relevant field.

Physical Demands

• Sitting (or standing) at a desk/computer for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Speaking for several minutes at a time.
• Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment and Travel

• This job operates in a professional office and ministry environment.
• This role routinely interacts with staff, volunteers, and guests.
• The primary campus location for this role: Central
• Travel is not anticipated for this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Hours and Schedule

Part Time: 16-25 hours per week, which includes:

• Tuesday 8:30am-4:30pm, Wednesday and Thursday 12:30pm-4:30pm, and possible Friday 8:30am-4:30pm. Schedule will be determined upon hire.
• Requires occasional evening and weekend work pertaining to ministry’s needs and events as scheduled in advance.
• Attendance at the following staff meetings is required for this role: Annual Reset, Annual Meeting, All Staff Trainings, recurring meetings as required, and additional meetings as requested.

Benefits

Part Time: Paid sick leave, all consistent with the Life Center Handbook of Policies Practices and Procedures.