Life & Health Insurance Complaint Investigator (Regulatory Auditor)

Job Summary - Why you’ll love this position

Starting Salary: $49,371.60

The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.

Job Location: This position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, Missouri.

Why is the work you do in this position important to Missouri?

This is important and rewarding work in the Consumer Affairs Division of DCI protecting the insurance buying public. This person would work within a team of Complaint Investigators and would handle life & health related complaints against insurers.

Responsibilities - What you’ll do

• Review and process consumer complaints, inquiries and phone calls for life & health lines of insurance.
• Participate in consumer outreach events.
• Function within internal complaint tracking system and paperless processes.
• Apply and discuss applicable statutes, rules, policies and procedures for life & health insurance.
• Interpret and explain provisions of life & health insurance policies and claim handling process.
• Maintain effective working relationships with the general public, insurance company representatives and state officials.

Qualifications - All you need for success

What are the qualifications for the position?

• Knowledge through a bachelor’s degree or work experience with specialization in insurance, risk management, business or public administration or closely related areas.
• Working knowledge of applicable insurance statutes and regulations as well as industry standards.
• Proficient with common computer applications.
• Excellent customer service and organizational skills.

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

Learn how a current employee in this role feels about their work, opportunities and future by watching this 2-minute video! #DCICareersWithPurpose

Job Details - More reasons to love this position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

The Missouri Department of Commerce and Insurance, Human Resources Section at HR@insurance.mo.gov.

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.