Live Transfer / Cold Caller

Job Title: Live Transfer Agent / Sales Opener – US Market (Night Shift)

Company: Dial Expert

About Dial Expert:

Dial Expert is a fast-scaling call center specializing in U.S. sales campaigns, including debt settlement and personal loan pre-qualification services.

Our mission is to empower our teams to exceed expectations while delivering real value to customers. We’ve grown rapidly to 300+ active employees, operating structured, compliance-driven campaigns with long-term stability and clear growth paths for our agents.

Position Overview:

Dial Expert is hiring Live Transfer Agents / Sales Openers to join our U.S. debt-related campaigns.

In this role, you are the first point of contact. Your job is to:

• Engage prospects professionally
• Follow a structured qualification script
• Verify information
• Conduct a soft credit pull
• Warm-transfer qualified leads to the sales/closing team

⚠ This is not a closing role. Your success is measured by valid, qualified transfers, not contracts signed.

This role is ideal for candidates who are confident on the phone, persuasive, detail-oriented, and comfortable handling objections.

Work Model:

• Work From Home (WFH)
• Candidate must have:
• Own PC or Laptop
• Stable wired internet (Ethernet/LAN)
• Professional headset

Schedule:

Full-Time Only

• Monday to Friday
• 5:00 PM – 2:00 AM (Cairo Time)
• Other start times may be available occasionally (4 PM or 7 PM)
• 1-hour break included

Compensation

Base Salary:

• 14,000 EGP / month

Commission:

• $2 USD for every 3 valid transfers to the sales team
• Paid on top of base salary
• Clear validation criteria (quality-based, not volume-only)

Key Responsibilities:

• Handle outbound and inbound calls professionally
• Engage prospects using an approved call script
• Build rapport and maintain control of the conversation
• Verify customer identity and basic information
• Educate customers on the basics of debt relief / personal loan options
• Conduct a soft credit pull (non-impacting to credit score)
• Address common objections with approved rebuttals
• Transfer qualified and compliant leads to the sales team
• Ensure accuracy and compliance in all data entry

Performance Expectations:

• Quality over quantity
• Transfers must meet:
• Qualification criteria
• Correct information
• Compliance standards
• Invalid or non-compliant transfers are not counted

Qualifications:

Required

• Strong spoken English with minimal accent
• Confidence handling phone conversations
• Ability to follow scripts and structured processes
• Attention to detail and compliance
• Willingness to work night shifts

Preferred (Not Mandatory)

• Call center experience
• Cold calling experience
• Sales, telemarketing, or lead qualification background

No experience is required — paid training is provided for candidates who show the right attitude and communication skills.

Ideal Candidate Profile:

• Comfortable speaking with U.S. customers
• Persuasive but professional
• Calm under objections
• Detail-oriented
• Motivated by performance-based income

Why Join Dial Expert?

• Stable campaign with clear structure
• Fixed salary + USD commissions
• Paid training & onboarding
• Work-from-home opportunity
• Clear growth path into Senior Opener or Sales Closer roles
• Join a 300+ employee organization with long-term vision

Job Types: Full-time, Part-time, Permanent, Contract
Contract length: 12 months

Pay: E£14,000.00 - E£28,000.00 per month

Education:

• High school or equivalent (Preferred)

Experience:

• Cold Calling: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• English (Required)