Loan Process and Quality Control Manager

Hiring Range: $81,587 - $101,977 annually

Location: This position may be located in Bank of North Dakota's Bismarck office location or has the option to work remote provided the candidate is a ND resident and resides within the state of North Dakota.

Bank of North Dakota (BND) is seeking a Loan Process & Quality Control Manager to play a key role in supporting the Bank's mission of promoting agriculture, commerce, and industry across the state. Working alongside North Dakota's financial institutions, BND helps fuel economic development and serves as the central depository for state funds-making a real impact in communities statewide.

At BND, your work matters and your contributions are rewarded. We're proud to offer a Recruiting and Retention Incentive Plan in addition to a comprehensive benefits package that includes fully paid family health insurance, generous paid leave, flexible work-life balance options, retirement plans, an infant-at-work program, tuition reimbursement, and more.

Be part of something bigger-join the Bank that helps North Dakota thrive.

As the Loan Process & Quality Control Manager, you will ensure the accuracy, efficiency, and regulatory compliance of loan operations across origination, servicing, documentation, and funding. You will use your expertise in loan systems, quality monitoring, and data analysis to support strong workflows and a sound control environment, while partnering with leaders and cross-functional teams to reduce risk and improve processes.

In this role, you will oversee the loan quality control program, review loan files for accuracy and compliance, monitor exceptions and audit findings, and help identify trends or systemic issues. You will recommend and implement practical improvements that strengthen consistency, reduce errors, and support audit readiness. You will also play an important role in improving operational efficiency by evaluating workflows across lending and operations, collaborating with teams on process enhancements, and supporting system improvements and automation efforts. Using data and reporting, you will track performance, identify opportunities for improvement, and help ensure the integrity of loan data across systems.

As a leader, you will coach and develop a team of quality control professionals, set clear expectations, and promote a culture of accountability, continuous improvement, and service excellence.

To be successful in this position, you will be skilled in root-cause analysis, workflow mapping, and corrective action planning, with the ability to use reporting and data visualization to translate metrics into meaningful insights. You will approach problem-solving through data analysis, collaboration, and structured implementation, and you will be comfortable presenting audit results or process improvement outcomes to senior and executive leadership.

To be considered for this position, you will have a bachelor's degree in business administration, finance, accounting, or a related field, along with a minimum of seven years of experience in lending operations, quality control, or compliance within a financial institution. You will bring at least three years of leadership experience overseeing loan processes or quality control functions. Demonstrated experience with process analysis, audit management, and regulatory compliance, and strong familiarity with loan systems and data reporting tools are essential to this position. You will also have a proven record of implementing process improvements and control frameworks in a lending or financial operations environment.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Please attach a resume to your electronic application. All application material must be received by 11:59 PM Central Standard Time (CST) on the closing date. Application form and resume should demonstrate the knowledge, skills, and abilities that are needed to meet the minimum qualifications for this position. Application materials will be scored based on a 100-point job related personnel system. Applications should include information which directly addresses how the applicant meets the minimum qualifications and summary of work. It is very important to be thorough and detailed on all your application materials.

Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701.328.3290. If accommodations or assistance is needed in the application or interview process, please contact Mallory Green at mallgreen@nd.gov 701.328.6573 or TTY users may use Relay North Dakota at 711 or 800.366.6888.

Notice to prospective employees that the Bank of North Dakota complies with the U.S. Dept. of Labor Family and Medical Leave Act (FMLA); and all information contained within, at www.dol.gov/whd/fmla.

A credit, state and federal background check will be conducted on the final candidate.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.