Loan Recovery Officer

Job Description:

We are looking for Loan Recovery Agents to join our team. The role involves contacting customers with overdue payments, guiding them on repayment, and ensuring the timely recovery of loans while maintaining a professional approach.

Responsibilities:

• Call and follow up with customers who have missed payments.
• Explain repayment options and negotiate payment plans.
• Keep records of calls, commitments, and payments.
• Report difficult cases to the supervisor or manager.
• Achieve monthly recovery targets.
• Maintain professionalism and follow company policies at all times.

Requirements:

• Intermediate / Bachelor’s degree (preferred).
• Experience in collections, recovery, or call center (preferred but not mandatory).
• Good communication and convincing skills.
• Basic computer knowledge (MS Office).
• Ability to work under pressure and meet deadlines.

Work Location: In person