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Loan Specialist

JOB SUMMARY

The main role of the Loan Specialist is to deliver an exceptional overall customer experience by originating consumer loans, processing loan applications, cultivating lasting customer relationships, and achieving performance targets. Additionally, this position will provide support to the Branch Manager in managing daily operational activities and serve as a mentor to fellow team members, setting a positive example.

ESSENTIAL JOB FUNCTIONS/DUTIES

Deliver exceptional customer service and nurture strong customer relationships
Execute external marketing activities as required
Communicate clearly and respectfully with customers and colleagues
Follow a structured daily routine to effectively complete organizational tasks
Process and review credit applications in a timely manner
Handle collection and solicitation calls with professionalism
Prepare and finalize loan documents, providing necessary information to customers
In applicable states, create written descriptions, and appraise value of security
Make credit recommendations to the Branch Manager regarding loan amounts and terms for applications
Generate weekly progress reports and maintain daily and weekly reports
Participate in and successfully complete company required training
Assist in achieving monthly targets, loan volume, account retention, bad debt, and delinquency standards
Adhere to and implement company policies and procedures
Prepare daily bank deposit, balance cash drawer each day, maintain a cash count record, and other cashier-related duties
Maintain a clean and organized office environment, ensuring the secure filing of loan and sensitive information
Undertake office duties in the absence of the Branch Manager, such as credit extension, credit and collection functions, and general organizational responsibilities

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

High School Diploma or equivalent education
Preferred previous experience in finance/credit and customer service roles
Experience with Windows and Microsoft Office Suite is preferred
Effective communication skills with the ability to interact positively with others
Excellent attendance and work ethic, consistently punctual and present on scheduled workdays
Strong customer service abilities and the capacity to work independently or as part of a team with a positive demeanor
A valid driver’s license, reliable transportation, and auto insurance
Willingness to comply with our company policy regarding employment credit and background checks
Ability to meet licensing requirements from various states based on a criminal background check

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

This position requires sitting for long periods of time and very frequent use of a keyboard. Must be able to read and comprehend information, perform simple calculations, and input data accurately. Must be able to occasionally lift up to 5 pounds unassisted.

EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday, Tuesday, Thursday and Friday 8:30 a.m. to 5:30 p.m., and Wednesday 8:30 a.m. to 1:00 p.m. Occasional evening and weekend work may be required as performance goals demand.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Benefits: