Lobby Amabassador

1. Guest Arrival and Departure Experience

• Warm Welcome: Greet every guest entering and leaving the property with a genuine, personalized, and professional welcome (often addressing repeat guests by name).
• Traffic Coordination: Monitor and direct vehicle/foot traffic flow at the entrance and in the lobby.
• Luggage Assistance: Coordinate closely with the Bell Staff (or perform the task themselves) to ensure timely loading and unloading of luggage from vehicles.
• First Impressions: Ensure the entire lobby area is impeccably clean, presentable, and reflective of the hotel's luxury standards.

2. Service and Anticipation

• Proactive Assistance: Maintain a visible presence in the lobby, proactively approaching guests to offer assistance rather than waiting to be asked.
• Amenities: Offer welcome amenities, such as refreshments, cold towels, or welcome drinks, as part of the arrival process.
• Information Hub: Serve as the primary source of up-to-date information on all hotel services, amenities (spa, dining, fitness center, etc.), promotions, and special events.
• Local Knowledge: Provide detailed, accurate knowledge of the surrounding area, including directions, local attractions, restaurants, and transportation options.

3. Coordination and Communication

• Bridging Departments: Work closely with the Front Desk, Concierge, Guest Relations, and Food & Beverage teams to ensure all guest requests and special preferences are communicated and fulfilled seamlessly.
• VIP Handling: Be aware of all VIP, special occasion, and high-profile guest movements, ensuring they receive priority and personalized service.
• Special Requests: Handle guest requests for reservations, special arrangements (e.g., flowers, car services), and tailored services.

4. Issue Resolution and Feedback

• Complaint Handling: Address minor guest feedback or complaints with empathy and efficiency, escalating complex issues to the appropriate manager or department for timely resolution and follow-up.
• Guest Profile Enhancement: Engage with guests to learn their preferences and communicate this information to the wider team to enhance their future stays.

Essential Skills and Characteristics

• Exceptional Interpersonal Skills: A naturally charismatic, confident, and outgoing personality.
• Communication: Excellent verbal and written communication skills (often required to be fluent in English, with additional languages being a significant advantage).
• Appearance: Impeccable grooming and professional demeanor.
• Problem-Solving: Ability to remain calm under pressure and handle unexpected situations with grace and efficiency.
• Attention to Detail: A strong focus on anticipating guest needs before they are voiced.

Job Type: Full-time