Qureos Mentor

Five stars hotel

I. Job SummaryThe Recruitment Coordinator provides essential administrative and operational support to the Human Resources and Talent Acquisition team, focusing specifically on the recruitment lifecycle for all hotel positions. This role ensures the efficient flow of candidates through the hiring process, maintains accurate records, and acts as a key communication link between the hotel, candidates, and hiring managers.II. Core ResponsibilitiesA. Administrative and System Management<ul><li>Applicant Tracking System (ATS): Manage and maintain the Applicant Tracking System (ATS) or internal recruitment database, ensuring job postings are accurate, candidate files are updated, and necessary compliance data is captured.</li><li>Documentation: Prepare and distribute all recruitment-related paperwork, including job descriptions, offer letters, rejection letters, and pre-employment screening forms.</li><li>Reporting: Generate regular reports on recruitment metrics, such as time-to-hire, source of hire, and candidate pipeline status, for the HR Manager.</li><li>Invoice Processing: Process invoices from recruitment vendors, job boards, and agencies.</li></ul>B. Candidate Management and Communication<ul><li>Interview Scheduling: Coordinate and schedule interviews between candidates and hiring managers (including phone screens, virtual interviews, and in-person interviews), managing complex schedules across departments (e.g., F&amp;B, Front Office, Housekeeping).</li><li>Candidate Experience: Serve as the main point of contact for candidates throughout the interview process, providing updates, answering logistical questions, and ensuring a professional and positive experience.</li><li>Travel Coordination: Arrange candidate travel and accommodation as needed for senior or out-of-area positions.</li></ul>C. Sourcing and Screening Support<ul><li>Job Posting: Post and refresh job vacancies on internal bulletin boards, external job boards, career websites, and social media platforms.</li><li>Initial Screening: Conduct basic resume screening to ensure minimum qualifications are met and perform initial phone screens for high-volume positions.</li><li>Sourcing Assistance: Assist the Recruiter or HR Manager with proactive sourcing efforts by searching databases and LinkedIn, or supporting hotel career events and job fairs.</li></ul>D. Onboarding and Compliance<ul><li>Pre-Employment Checks: Initiate and track background checks, reference checks, drug screenings, and any other pre-employment requirements specific to the local jurisdiction.</li><li>New Hire Documentation: Coordinate the collection and verification of all new hire paperwork and documentation before the start date, ensuring a smooth transition to the onboarding team.</li><li>Compliance: Ensure all hiring practices comply with hotel policy and local labor laws and regulations regarding equal employment opportunity.</li></ul>III. Required Qualifications and Skills<ul><li>Education: High school diploma required; Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.</li><li>Experience: 1-2 years of experience in an administrative support role, preferably within Human Resources, recruiting, or a high-volume office environment. Experience in the hospitality industry is a significant asset.</li><li>Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and demonstrable experience using an Applicant Tracking System (ATS).</li><li>Core Skills:</li><li>Organization: Exceptional organizational skills and high attention to detail for managing complex schedules and compliance documentation.</li><li>Communication: Excellent written and verbal communication skills, necessary for professional correspondence with candidates and managers.</li><li>Confidentiality: Absolute discretion and ability to handle sensitive candidate and employee information.</li></ul>Job Type: Full-time

Recruitment Coordinator - Female

1. Guest Arrival and Departure Experience<ul><li>Warm Welcome: Greet every guest entering and leaving the property with a genuine, personalized, and professional welcome (often addressing repeat guests by name).</li><li>Traffic Coordination: Monitor and direct vehicle/foot traffic flow at the entrance and in the lobby.</li><li>Luggage Assistance: Coordinate closely with the Bell Staff (or perform the task themselves) to ensure timely loading and unloading of luggage from vehicles.</li><li>First Impressions: Ensure the entire lobby area is impeccably clean, presentable, and reflective of the hotel's luxury standards.</li></ul>2. Service and Anticipation<ul><li>Proactive Assistance: Maintain a visible presence in the lobby, proactively approaching guests to offer assistance rather than waiting to be asked.</li><li>Amenities: Offer welcome amenities, such as refreshments, cold towels, or welcome drinks, as part of the arrival process.</li><li>Information Hub: Serve as the primary source of up-to-date information on all hotel services, amenities (spa, dining, fitness center, etc.), promotions, and special events.</li><li>Local Knowledge: Provide detailed, accurate knowledge of the surrounding area, including directions, local attractions, restaurants, and transportation options.</li></ul>3. Coordination and Communication<ul><li>Bridging Departments: Work closely with the Front Desk, Concierge, Guest Relations, and Food &amp; Beverage teams to ensure all guest requests and special preferences are communicated and fulfilled seamlessly.</li><li>VIP Handling: Be aware of all VIP, special occasion, and high-profile guest movements, ensuring they receive priority and personalized service.</li><li>Special Requests: Handle guest requests for reservations, special arrangements (e.g., flowers, car services), and tailored services.</li></ul>4. Issue Resolution and Feedback<ul><li>Complaint Handling: Address minor guest feedback or complaints with empathy and efficiency, escalating complex issues to the appropriate manager or department for timely resolution and follow-up.</li><li>Guest Profile Enhancement: Engage with guests to learn their preferences and communicate this information to the wider team to enhance their future stays.</li></ul>Essential Skills and Characteristics<ul><li>Exceptional Interpersonal Skills: A naturally charismatic, confident, and outgoing personality.</li><li>Communication: Excellent verbal and written communication skills (often required to be fluent in English, with additional languages being a significant advantage).</li><li>Appearance: Impeccable grooming and professional demeanor.</li><li>Problem-Solving: Ability to remain calm under pressure and handle unexpected situations with grace and efficiency.</li><li>Attention to Detail: A strong focus on anticipating guest needs before they are voiced.</li></ul>Job Type: Full-time

Lobby Amabassador

I. Job SummaryThe Front Office Agent manages all guest interactions at the front desk, ensuring efficient and professional handling of reservations, check-ins, check-outs, and guest services. The core objective is to deliver excellent customer service, maximize guest satisfaction, and facilitate smooth communication between the front office and all other hotel departments.II. Core ResponsibilitiesA. Guest Arrival and Departure<ul><li>Check-in Procedures: Warmly greet arriving guests, verify reservation details, process credit card authorizations and payments, assign rooms, and issue keys in accordance with hotel policy.</li><li>Check-out Procedures: Accurately process guest departures, verify folio charges, process payments, and inquire about the guest's stay experience.</li><li>Registration Accuracy: Ensure that all guest information (names, ID/passport details, addresses) is accurately captured and entered into the Property Management System (PMS).</li><li>Key Control: Maintain strict control over room keys and access cards.</li></ul>B. Communication and Service<ul><li>Information Hub: Serve as the primary source of information for guests regarding hotel facilities, operating hours, local attractions, dining options, and transportation.</li><li>Mail and Messages: Sort and distribute mail, packages, and messages promptly and accurately.</li><li>Telephone Service: Answer high-volume incoming calls professionally, direct calls to the appropriate departments, and handle guest inquiries or requests efficiently.</li><li>Concierge Assistance: Provide basic concierge services such as making reservations, arranging transport, and providing detailed directions.</li></ul>C. Financial and Administrative<ul><li>Cash Handling: Manage a cash float, process cash and credit card payments, issue receipts, and balance end-of-shift reports accurately.</li><li>Room Status: Maintain constant awareness of the current room status, coordinating closely with the Housekeeping department to maximize room availability and minimize guest waiting time.</li><li>Upgrades and Sales: Proactively identify opportunities to upsell higher-category rooms or promote hotel packages/amenities to maximize revenue.</li><li>Shift Reports: Complete daily shift checklists and reports, including recording any unusual occurrences or unresolved issues.</li></ul>D. Issue Resolution and Security<ul><li>Complaint Handling: Listen actively to guest concerns, resolve minor complaints independently, and escalate complex issues immediately to the Front Office Manager or Duty Manager.</li><li>Emergency Response: Be fully aware of all hotel emergency procedures (fire, medical) and act as the central communication point during an emergency situation.</li><li>Security: Adhere to all hotel security policies, ensuring guest privacy is maintained and reporting any suspicious activity immediately.</li></ul>Job Type: Full-time

Front Office Agent

I. Job SummaryThe Front Office Supervisor is responsible for leading, supervising, and coaching the Front Office Agents during their shift. They ensure the highest level of guest service is delivered, handle complex guest situations, oversee all check-in/check-out processes, and maintain accurate room and billing records in compliance with hotel standards and policies.II. Core ResponsibilitiesA. Leadership and Supervision<ul><li>Team Oversight: Directly supervise the daily work assignments, shift break schedules, and performance of all Front Office Agents.</li><li>Training &amp; Coaching: Conduct on-the-job training for new agents and provide ongoing coaching and motivation to the existing team to improve service quality and efficiency.</li><li>Shift Management: Lead daily pre-shift meetings, communicating key hotel information, VIP arrivals, and operational focus points to the team.</li><li>Disciplinary Action: Address minor disciplinary issues as they arise and report serious performance concerns directly to the Front Office Manager.</li></ul>B. Operational Management<ul><li>Workflow Control: Ensure all standard operating procedures (SOPs) are followed accurately, including check-in, check-out, cash handling, and telephone procedures.</li><li>Inventory Control: Manage room inventory and allocation, especially during high-occupancy periods, minimizing out-of-order rooms and managing oversell situations efficiently.</li><li>Cash and Auditing: Oversee and verify the accuracy of all cashier closings, ensuring correct processing of payments, foreign currency exchange, and daily cash reconciliation.</li><li>Group Coordination: Facilitate large group check-ins and check-outs, coordinating key packet preparation and billing arrangements with the Sales and Reservations teams.</li></ul>C. Guest Relations and Problem Resolution<ul><li>Issue Escalation: Serve as the immediate point of contact for agents when facing complex guest complaints, service failures, or billing discrepancies.</li><li>Resolution: Take decisive action to resolve guest issues quickly and efficiently, ensuring guest recovery and documenting all actions taken.</li><li>VIP Handling: Personally ensure VIP guests and loyalty program members receive appropriate recognition, amenities, and seamless service upon arrival.</li><li>Service Monitoring: Constantly monitor lobby and front desk activity to ensure a professional environment and proactive service delivery.</li></ul>D. Administrative and Reporting<ul><li>Shift Reporting: Complete and review detailed shift reports, summarizing operational issues, guest feedback, revenue statistics, and cash variances.</li><li>System Integrity: Maintain the accuracy of the Property Management System (PMS) by monitoring room status, rate code usage, and guest profile integrity.</li><li>Pass-On: Provide a clear and concise handover report to the next shift supervisor or manager, ensuring continuity of service and pending tasks.</li></ul>Job Type: Full-time

Font Office Supervisor

I. Job SummaryThe Director of Food &amp; Beverage functions as the strategic business leader and operational head of the entire Food and Beverage Division. This includes, but is not limited to, restaurants, bars, room service, banquet/catering facilities, and potentially the minibar program. The goal is to maximize profitability, maintain exceptional quality and service standards, and ensure brand alignment across all venues.II. Core ResponsibilitiesA. Financial Performance &amp; Strategy<ul><li>Budgeting &amp; Forecasting: Develop and manage the annual Food and Beverage budget, creating monthly forecasts to accurately predict revenue, expenses, and profitability targets.</li><li>Cost Control: Implement robust cost-control procedures for food, liquor, labor, and operating supplies (china, glass, silver, linen). Actively monitor and manage inventory levels to minimize waste and optimize profit margins.</li><li>Revenue Management: Analyze market trends, competitor pricing, and historical data to set strategic pricing for menus, catering packages, and promotions to maximize sales and revenue.</li><li>CAPEX: Recommend and justify capital expenditure (CAPEX) for F&amp;B equipment, venue renovations, and technology upgrades.</li></ul>B. Operations &amp; Quality Assurance<ul><li>Menu Development: Collaborate closely with the Executive Chef and culinary team to design and execute diverse, appealing, and cost-effective menus for all outlets (including seasonal changes and special events).</li><li>Service Standards: Establish and enforce comprehensive Standard Operating Procedures (SOPs) and service standards across all departments to ensure consistent, exceptional guest experiences aligned with the hotel brand.</li><li>Compliance: Ensure strict compliance with all local and national health, safety, food hygiene, liquor licensing, and occupational safety regulations.</li><li>Technology: Oversee the functionality and strategic use of all F&amp;B related systems, including Point of Sale (POS), inventory management, and reservations software.</li></ul>C. Leadership &amp; Team Development<ul><li>Team Oversight: Lead, manage, and motivate a diverse team of F&amp;B outlet managers, banquet managers, and administrative staff.</li><li>Talent Management: Oversee the recruitment, onboarding, training, and ongoing professional development of all F&amp;B personnel.</li><li>Performance Management: Conduct regular performance reviews, set departmental and individual goals, and hold the leadership team accountable for achieving results.</li><li>Culture: Foster a positive, collaborative, and professional working environment built on strong communication and accountability.</li></ul>D. Guest Experience &amp; Interdepartmental Collaboration<ul><li>Guest Interaction: Maintain a visible presence during peak hours, engaging with guests to solicit feedback, resolve complex complaints immediately, and ensure satisfaction.</li><li>Sales &amp; Events: Work closely with the Sales and Catering teams to coordinate all banquet and group event functions, from menu planning and contract negotiation to flawless execution.</li><li>Cross-Functional Liaison: Collaborate effectively with the General Manager, Executive Committee, and Heads of Departments (Rooms, Sales, Finance) to ensure cohesive hotel operations.</li></ul>III. Required Qualifications and SkillsCategoryQualificationsEducationBachelor&rsquo;s degree in Hospitality Management, Food Service Management, Business Administration, or a related field. An MBA is often preferred.Experience5-10 years of progressive experience in Food and Beverage operations, with at least 3-5 years in a senior leadership role (e.g., Assistant F&amp;B Director or Director) within a high-volume hotel, luxury, or multi-outlet environment.Key Skills* Financial Acumen: Strong understanding of P&amp;L management, forecasting, and cost control.* Leadership: Proven ability to lead large, diverse teams and influence outcomes.* Innovation: Ability to conceptualize and execute new F&amp;B concepts to drive local traffic and revenue.* Communication: Excellent verbal, written, and presentation skills.Job Type: Full-time

Director of Food and Beverage