Lobby Ambassador

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Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Be available for guests at all times as a point of contact.
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
• Play a vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check in point, attending to guests on queue, greeting guests on their way to breakfast and inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door.
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk.
• Extend personal service and attention to all guests, with particular emphasis on Club Rotana, VIP guests, and Rotana Rewards guests.
• Proactively meet arriving guests at the main entrance and once they exit their transportation.
• Seek out revenue opportunities such as taking restaurant reservations, sales leads, etc.
• Maintain and promote up to date knowledge of the hotel and local services, supply information, and respond to guest queries.
• Deal promptly, efficiently and pleasantly with any queries.
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as an additional advantage.

Knowledge & Competencies

• Understanding the job.
• Taking responsibility.
• Recognizing differences.
• Customer focus.
• Adaptability.
• Teamwork.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Hospitality

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