Lobby Ambassador

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

MAIN DUTIES AND RESPONSIBILITIES:

• Be well groomed to the standards laid down.
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company standard and regulations.
• To promote a helpful and professional image to the guests and give full cooperation if requiring assistance with the prompt, caring and helpful attitude.
• To anticipate the needs of the guests whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests
• Ensures that all guests are greeted upon the arrival & departure of the hotel
• Offer consistently professional, friendly, warm and engaging service
• Coordinate and manage communication between guests and staff
• Be available for guests at all times as a point of contact
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Maintain continuous contact with hotel guest to ensure that any problems or complaints are handled efficiently & courteously.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel operation, occupancy, functions, groups, VIPs.
• File daily guest relations reports and documents systematically.
• To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
• Encourage and participate in Corporate Social Responsibility (CS

Qualifications

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.