Local Operation Project Analyst

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INTRODUCTION

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Network & Links: The “Local Operation Project Analyst” will work intensively with the regional teams within Local Operations as well as with the Partner delivering onsite IT support services, and as well as the central IS&T teams managing Service NOW and other central services. The role will be a strategic position within the Local Ops organization reporting to the Local Ops Manager and the Partner delivering IT support services.

OVERALL PURPOSE OF THE ROLE:

RESPONSIBILITIES:

We are seeking a detail-oriented and proactive IT Project Analyst to support the planning, execution, and delivery of IT projects across IT Operations. The ideal candidate will have 5–6 years of experience in IT project coordination, stakeholder management, and process improvement, with a strong understanding of project lifecycle methodologies and tools.

Collaborate with project managers and stakeholders to define project scope, objectives, and deliverables
Track project progress, timelines, and budgets using project management tools (e.g., MS Project, Jira, ServiceNow)
Analyze project data and generate reports to support decision-making and performance tracking
Identify risks and issues, and assist in developing mitigation strategies
Facilitate meetings, document minutes, and follow up on action items
Support change management and communication plans for project rollouts
Coordinate with cross-functional teams including IT Operations, ServiceNow development team and other Business Units
Ensure compliance with internal standards, policies, and governance frameworks

Qualifications & Skills:

EDUCATION

Graduated with a Bachelor’s degree in Engineering, Science or Technology
ITIL certification(s) will be an advantage

BEHAVIORAL COMPETENCIES:

Fluent in English, the candidate should be able to work with autonomy in a multi-cultural environment and ready to face the challenges that Alstom has to offer.
Ability to collaborate, influence and motivate cross-functional teams
Ability and flexibility to adapt to change, including shifting and competing priorities
Demonstrate a strong customer, quality, cost and delivery focus
Demonstrate collaborative work approach with strong abilities in relationship management

TECHNICAL COMPETENCIES & EXPERIENCE

Should have at least 4 years of experience in IT, preferably in areas like on-site support or service desk
Hands-on experience with end-user related technologies / domains is an added advantage and preferred
Should have good communication, strong general management and inter-personal skills
Demonstrates strong overall understanding of mainstream IT systems, planification, hardware, software and practices in order to effectively implement and support IT and End User Community.
Should have sound understanding and relevant experience in managing ITIL processes and framework

An agile, inclusive and responsible culture is the foundation of
our company where diverse people are offered excellent
opportunities to grow, learn and advance in their careers. We are
committed to encouraging our employees to reach their full
potential, while valuing and respecting them as individuals.

Job Segment: Project Manager, Business Process, Change Management, Technology, Management

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