Local Operations Manager

Studdard Moving Group is a family owned and operated moving company that is currently seeking an experienced Local Operations Manager to manage the day-to-day operations of our business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understands and carries out all daily operational responsibilities in accordance with company policies, and procedures.
• Performs job costing including labor, materials and other operational expenses.
• Interviews, hires, and trains new production employees.
• Manages production team, movers, packers, drivers and warehouse employees.
• Ensures production team complies with company policies and procedures.
• Provides ongoing input to improve service delivery in existing business and new business.
• Leads and collaborates with management to review, address and resolve customer and/or other production team issues.
• Ensures established cost, quality, and service delivery commitments are met.
• Responsible for daily and short-term forecasting/planning of personnel, equipment, and materials for each job.
• Measures and analyzes completed job assignments.
• Responsible for periodic and on demand reports.
• Performs other duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Become a certified move trainer.
• Get driver qualified.

QUALIFICATIONS

Education

• High school diploma or equivalent required.

Experience/Knowledge

• Prior moving or transportation industry experience.
• 5-10 years operation experience, or equivalent combination of education and experience required.
• General knowledge of basic office equipment (copier, fax, etc.).
• Basic Microsoft proficiency.

Skills/Abilities

• Ability to maintain a high level of accuracy and proficiency in a fast-paced work environment.
• Able to set and adjust priorities effectively.
• Must be able to use good judgment and problem-solving skills.
• Good organizational skills with a high degree of accuracy and detail-orientation.
• Solid “customer-facing” skills and interpersonal communication skills. Strong verbal and written communication skills.
• Must exhibit a professional image, customer empathy, and exceptional service attitude.

If you are looking for a great new challenge in a casual, family-friendly organization with a flexible working environment then this may be the position for you.
Studdard is an equal opportunity employer.

Principals only. Recruiters, please do not contact this job poster.

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