Logistics and Customer Service Representative

Logistics & Customer Service Representative

Job Ref: JB826 – Abu Dhabi, United Arab Emirates

REDA Chemicals

About the Company

At REDA Chemicals, we passionately market and distribute a unique and innovative portfolio of specialty raw materials and industrial chemicals. We have one of the largest distribution networks with local services in more than 34 countries across the Middle East, Asia, and Africa.

We are currently looking for go-getters to join our team for the following role:

Title: Logistics & Customer Service Representative

Function: Supply Chain

Reporting to: Logistics Manager

Location: Abu Dhabi, United Arab Emirates

About the Role

As a Logistics & Customer Service Representative, the successful candidate will be responsible for managing purchase orders, coordinating with suppliers, coordinating with sales team, customers, and ensuring a high customer satisfaction. This role plays a pivotal part in maintaining efficient supply chain operations and providing support to our sales team.

Responsibilities

• Support the sales department by efficiently processing and fulfilling customer orders.
• Receive requests from the sales team and place purchase orders with suppliers.
• Follow-up and creating shipment tracking in system
• Provide periodic updates to management on the status of all orders.
• Keep the sales team informed of the most recent updates regarding order progress.
• Reduce order lead times through effective communication and coordination with all relevant stakeholders.
• Identify and assess customer needs to ensure high satisfaction levels.
• Build and maintain strong, trusting relationships with customer accounts through open, timely, and proactive communication.
• Deliver accurate, complete, and timely information to customers using the appropriate tools and methods.

Requirements

• Bachelor's degree
• 3+ years of experience in Logistics, Sales Support and Customer Service
• Strong communication skills with an excellent command of English.
• Proficiency in MS Office applications.
• Previous experience working with ADNOC procurement and vendor management portals is a strong advantage.
• Experience with Microsoft Dynamics 365 is an advantage.
• High attention to detail and accuracy when reviewing documentation.