Logistics B2B Operations Manager

Madar is a leading Saudi digital logistics platform, owned by Elm transforming transportation management across industries. It connects shippers, carriers, and logistics partners through a unified ecosystem that delivers visibility, efficiency, and automation. Madar enables seamless shipment execution, financial integration, and real-time tracking — redefining the future of logistics in the Kingdom and beyond.

Responsibilities and Role:

• Develop and execute a strategic plan to onboard new transporters for fulfilling B2B orders, aligning with Madar's growth goals.
• Identify and attract high-quality transporters with a focus on reliability, capacity, and service standards to meet the demands of shippers and clients.
• Establish and maintain strong relationships with transporters to ensure long-term partnerships and reliability in service.
• Negotiate agreements and terms to secure favorable conditions for both Madar and the transporters.
• Analyze and recommend strategies based on competitive market analysis to strengthen Madar’s transporter network.
• Set, monitor, and enforce clear performance standards and SLAs to maintain service excellence.
• Ensure transporters meet specific KPIs, aligning with Madar's service expectations and client requirements.
• Collaborate with operations, commercial, and tech teams to streamline the onboarding process for transporters, creating a seamless, efficient experience.
• Work to implement technology solutions to improve transporter management, tracking, and overall experience on the platform.
• Regularly report on transporter performance metrics, onboarding success rates, and other key indicators to leadership.
• Use data-driven insights to continuously refine onboarding processes and improve transporter satisfaction and retention.
• Proactively address any risks related to transporter availability and performance.
• Quickly resolve any transporter-related issues to minimize operational disruptions for clients.
• Manage, optimize and best utilization of internal fleet.

Requirements

• Familiar with the Saudi B2B logistics market and local regulations.
• Skilled in negotiating and building partnerships with transporters.
• Able to build and maintain long-term, reliable transporter relationships.
• Experienced in setting and tracking KPIs and SLAs for quality and efficiency.
• Strong at analyzing data to improve transporter performance and operations.
• Clear communicator in Arabic and English, able to present ideas effectively.
• Confident in delivering presentations to internal teams and external partners.
• Capable of training and onboarding new transporters effectively.
• Familiar with digital transportation, logistics software, data analytics tools, and CRM systems.
• Flexible to handle changing needs.
• Self-motivated, results-driven, and capable of leading transporter

Education:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. An MBA or other relevant advanced degree is a plus.

Experience:

• 5-10 years of experience in B2B logistics, supply chain management, or related fields, with a proven track record in transporter acquisition, onboarding, and relationship management.
• Extensive knowledge of the logistics and B2B market in Saudi Arabia, with strong connections within the industry preferred.