Logistics Claim Operator

Key Responsibilities:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QC reports
• Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse
• Other ad-hoc reporting/investigation

Qualifications & Skills:

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
• 1+ years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fast-paced, team-oriented environment
• Superior attention to detail, organization, cross-group collaboration, and project management skills

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.