Logistics Coordinator (Good English)

Key Responsibilities

• Partner Coordination: Serve as the main point of contact for all delivery partners (3PLs, local couriers, and freight forwarders).
• Dispatch Management: Schedule and monitor daily outgoing shipments to ensure alignment with delivery SLAs.
• Real-time Tracking: Monitor shipments in transit and proactively resolve delays, missed pickups, or "last-mile" delivery failures.
• Performance Monitoring: Track delivery partner performance metrics (on-time delivery rates, RTO percentages, and damage reports).
• Problem Solving: Handle escalated delivery queries from the Customer Support team and provide swift resolutions.
• Documentation: Maintain accurate logs of manifests, proof of deliveries (PODs), and shipping invoices.
• Cost Optimization: Assist in auditing freight bills and ensuring delivery partners are adhering to agreed-upon rate cards.

Required Skills & Qualifications

• Communication: Exceptional verbal and written communication skills are a must. You must be able to negotiate with drivers and vendors while remaining professional under pressure.
• Experience: [1] year of experience in logistics, supply chain, or operations (e-commerce experience is a plus).
• Technical Proficiency: Comfortable using Excel/Google Sheets and Logistics Management Systems (LMS) or ERPs.
• Detail-Oriented: Ability to spot discrepancies in manifests or shipping data quickly.
• Multitasking: Capable of managing multiple delivery windows and partner queries simultaneously.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• Coordination: 1 year (Required)

Language:

• English (Required)

Work Location: In person