Logistics Customer Success Associate

If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You’ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience—while growing toward full account ownership.

Location: Pakistan - Fully Remote

About the company:

The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.

Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients’ goods reach their destination safely and on time.

Your Mission:

• Own daily customer communication via email and phone, delivering clear, confident, and professional updates

• Manage shipment inquiries, status updates, documentation requests, and issue resolution

• Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned

• Track shipments across ocean, air, express, and Amazon FBA, flagging risks early

• Maintain accurate, real-time updates in internal trackers, CRMs, and customer channels

• Review and follow up on commercial invoices, packing lists, BL/AWB, ISF, and compliance documents

• Verify documentation accuracy before customer or agent release

• Coordinate with overseas agents on export, customs, and clearance documentation

• Support bookings, rate checks, and space confirmations under guidance

• Assist with last-mile coordination for Amazon FBA and B2B deliveries

• Spot recurring issues, suggest improvements, and contribute to customer KPIs and retention

Your Toolbox: Skills to be Successful

• Strong interpersonal presence with confidence communicating via email and phone

• Clear, professional English—written and spoken

• Foundational understanding of freight forwarding and end-to-end logistics workflows
  (ocean, air, documentation, customs, delivery — Amazon is a plus, not the whole picture)

• Highly detail-oriented with strong organizational skills

• Able to multitask and stay composed in time-sensitive situations

• Proactive, problem-solving mindset with a desire to grow into account ownership

• Comfortable using Excel/Sheets, email, and customer coordination tools

• Bachelor’s degree preferred, not mandatory

• 0–2 years of experience; logistics-exposed graduates encouraged to apply

• 0–2 years of experience; motivated fresh graduates are encouraged to apply.

Your Perks: What's in it for you

• Fully remote, full-time role

• Clear 6–18 month growth path toward Account Executive or Key Account Manager roles

• Hands-on exposure to real global freight operations—not just theory

• Customer-facing ownership early in your career

• A fast-paced environment where strong communicators stand out and advance

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.

After that, we’ll ask you a few brief questions about your experiences and work style—this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.