About the Role
We are looking for an skilled E-commerce Shipping & Logistics Executive with hands-on experience in courier and shipping portals such as DTDC, Aramex, DHL, and ShipGlobal. The candidate will be responsible for managing end-to-end shipping operations, order dispatch, tracking, and coordination with logistics partners to ensure smooth and timely deliveries.
Key Responsibilities
- Handle daily order processing and shipment booking through multiple courier portals
- Generate shipping labels, AWBs, invoices, and dispatch documentation
- Coordinate with courier partners for pickups, deliveries, and issue resolution
- Monitor shipment tracking and proactively handle delays or delivery exceptions
- Maintain accurate dispatch records and update internal systems
- Manage returns (RTO), exchanges, and reverse logistics processes
- Optimize shipping costs and suggest process improvements
- Ensure timely fulfillment of e-commerce orders as per SLA
- Communicate with internal teams regarding order status and logistics updates
Required Skills & Qualifications
- 3–5 years of experience in e-commerce logistics or shipping operations
- Strong working knowledge of courier/shipping portals
- Familiarity with order fulfillment and dispatch workflows
- Basic understanding of Excel and inventory management systems
- Good problem-solving and coordination skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
Preferred Qualifications
- Experience working with e-commerce marketplaces (Amazon, Etsy, Shopify, etc.)
- Knowledge of domestic and international shipping processes
- Understanding of packaging and warehouse operations
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Application Question(s):
- On average, how many orders per day have you handled using courier/shipping portals such as DTDC, Aramex, or ShipGlobal? Please mention the maximum daily order volume you have managed.
Work Location: In person