Logistics & Dispatch Coordinator

About the Role

We are looking for an skilled E-commerce Shipping & Logistics Executive with hands-on experience in courier and shipping portals such as DTDC, Aramex, DHL, and ShipGlobal. The candidate will be responsible for managing end-to-end shipping operations, order dispatch, tracking, and coordination with logistics partners to ensure smooth and timely deliveries.

Key Responsibilities

• Handle daily order processing and shipment booking through multiple courier portals
• Generate shipping labels, AWBs, invoices, and dispatch documentation
• Coordinate with courier partners for pickups, deliveries, and issue resolution
• Monitor shipment tracking and proactively handle delays or delivery exceptions
• Maintain accurate dispatch records and update internal systems
• Manage returns (RTO), exchanges, and reverse logistics processes
• Optimize shipping costs and suggest process improvements
• Ensure timely fulfillment of e-commerce orders as per SLA
• Communicate with internal teams regarding order status and logistics updates

Required Skills & Qualifications

• 3–5 years of experience in e-commerce logistics or shipping operations
• Strong working knowledge of courier/shipping portals
• Familiarity with order fulfillment and dispatch workflows
• Basic understanding of Excel and inventory management systems
• Good problem-solving and coordination skills
• Ability to work in a fast-paced environment
• Attention to detail and organizational skills

Preferred Qualifications

• Experience working with e-commerce marketplaces (Amazon, Etsy, Shopify, etc.)
• Knowledge of domestic and international shipping processes
• Understanding of packaging and warehouse operations

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Application Question(s):

• On average, how many orders per day have you handled using courier/shipping portals such as DTDC, Aramex, or ShipGlobal? Please mention the maximum daily order volume you have managed.

Work Location: In person