Logistics Dispatcher (US)

Job description:

Dispatcher Experienced

Exp: 3+ years

Salary - No bar for the right candidate; a decent hike on the current CTC will be offered.

Job Responsibilities:

• To secure and book loads based on truck requirements to ensure optimal utilization.
• To conduct initial call outreach to understand freight market trends and identify new opportunities.
• To prepare invoices and manage documentation for brokers and the accounting team with precision.
• To monitor and track shipments to ensure on-time and efficient deliveries.
• To design and optimize delivery routes, keeping regular communication with drivers to ensure smooth operations.
• Address unexpected route changes, road construction issues, or delays, collaborating with drivers to find efficient alternate routes.
• To ensure drivers have all necessary documentation and load information to meet customer expectations while complying with HOS regulations.
• Foster positive relationships with drivers, co-workers, and clients, maintaining a respectful and professional attitude.
• Book loads and map routes effectively, ensuring timely and efficient dispatch operations.
• To ensure seamless coordination in a non-asset-based environment, leveraging external carriers for freight movement.

Qualifications and Skills Required:

• Willing to work in a USA Blended Process (calls & emails) during US timings.
• Strong understanding of load booking and route mapping to ensure operational efficiency.
• Excellent negotiation, problem-solving, and decision-making skills to address customer and operational challenges.
• Ability to handle difficult situations with professionalism and composure under pressure.
• Proficiency in both verbal and written communication, with a strong fluency in English (US accent preferred).
• Familiarity with email correspondence, spreadsheets, and transportation management systems is essential.
• Detail-oriented with strong skills in basic math and calculations for shipment tracking.
• Proven multitasking abilities and the capability to make quick, independent decisions.
• Committed to delivering high-quality results that align with performance targets and client expectations.
• Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously.
• Ability to follow and implement established quality standards, ensuring seamless dispatch operations.

Job Type: Full-time

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person