Logistics Key Accounts Executive

The Key Accounts Executive – Logistics will be responsible for managing and expanding relationships with major FMCG and last-mile clients. The role focuses on ensuring operational excellence, customer satisfaction, and business growth through effective coordination between logistics, warehousing, and delivery functions.

Key Responsibilities:

• Serve as the primary point of contact for key FMCG and last-mile clients.
• Develop and maintain strong, long-term relationships to ensure client satisfaction and retention.
• Understand client logistics needs and provide tailored warehousing and distribution solutions.
• Coordinate with warehouse, transportation, and delivery teams to ensure seamless execution of client requirements.
• Monitor service performance (on-time delivery, order accuracy, fulfillment rate) and resolve operational issues proactively.
• Track and report on account performance, KPIs, and service levels.
• Conduct periodic business reviews with clients to discuss performance, challenges, and improvement opportunities.
• Identify upselling and cross-selling opportunities within existing accounts.
• Support the development of proposals, quotations, and service agreements for new and existing clients.
• Collaborate with internal teams to enhance processes related to warehousing, last-mile delivery, and customer support.
• Recommend technology and system improvements to optimize client operations.
• Ensure adherence to company policies, client SLAs, and regulatory requirements.
• Maintain accurate records of contracts, billing, and client correspondence.

Qualifications & Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3–6 years of experience in key account management within logistics, FMCG distribution, or last-mile operations.
• Strong understanding of warehousing, distribution, and fulfillment processes.
• Excellent communication, negotiation, and client relationship management skills.
• Proficiency in MS Office, WMS, and TMS platforms.
• Analytical mindset with the ability to manage multiple accounts and meet tight deadlines.
• Fluent in Arabic.
• Must have a car & valid KSA driving license.

Job Type: Full-time

Pay: ﷼5,000.00 - ﷼10,000.00 per month

Application Question(s):

• What's your salary expectation?

Experience:

• Logistics / warehousing : 1 year (Preferred)

Language:

• Arabic fluently (Required)

Location:

• Jeddah (Required)