Logistics Operations Assistant

Logistics Operations Assistant

Company: Small 3PL / Freight Brokerage
Location: Downtown Little Rock, Arkansas
Position Type: Full-Time
Schedule: Monday–Friday, 8:00 AM–5:00 PM
After-Hours Requirement: None
Compensation: $40,000 per year

About the Role

We are a small, fast-moving 3PL located in downtown Little Rock, Arkansas, looking for an entry-level Logistics Operations Assistant to support our Account Management and Capacity departments.

This is an operations support role, not a sales role. The right person will help keep freight moving by assisting with carrier tracking, load entry, appointment scheduling, rate confirmations, and shipment documentation.

This position is ideal for someone who is steady, accurate, communicative, dependable, and comfortable working in a fast-paced office environment. Logistics experience is not required. We are willing to train the right person if they have strong phone skills, solid administrative ability, and a good attitude toward learning.

Key Responsibilities

• Track active shipments and provide internal updates.
• Communicate with carriers and drivers to confirm pickup, transit, and delivery status.
• Enter load information accurately into company systems.
• Assist with appointment scheduling for pickups and deliveries.
• Collect and organize PODs, BOLs, rate confirmations, and other shipment documents.
• Help prepare and send rate confirmations.
• Update shipment notes clearly and accurately.
• Support Account Managers with daily load information and customer service needs.
• Support the Capacity team with basic carrier communication and tracking updates.
• Escalate problems quickly when loads are late, missing information, or need attention.
• Maintain organized records and follow company procedures.
• Use Excel, Google Sheets, Outlook, and other internal systems for daily tasks.

What We Are Looking For

The ideal candidate is:

• Entry-level and trainable.
• Strong on the phone.
• Organized and detail oriented.
• Accurate with data entry.
• Comfortable using email, spreadsheets, and office software.
• Able to multitask without losing track of details.
• Calm under pressure.
• Clear and professional when communicating.
• Reliable and punctual.
• Willing to learn freight brokerage operations from the ground up.
• Not fragile when the day gets busy or plans change.

Required Skills

• Strong verbal and written communication.
• Basic computer skills.
• Microsoft Excel experience.
• Google Sheets experience.
• Microsoft Outlook experience.
• Ability to follow procedures.
• Ability to stay organized in a fast-paced environment.
• Strong attention to detail.
• Professional phone presence.

Preferred Experience

Experience in any of the following is helpful but not required:

• Phone-based customer service
• Call center work
• Logistics
• Freight brokerage
• Dispatch
• Customer service
• Administrative support
• Data entry
• Transportation
• Warehouse or shipping office support

This role requires accuracy, follow-through, and the ability to stay calm when freight plans change.

Growth Opportunity

This is an operations support role with growth potential into Account Management or Capacity / Carrier Sales for the right person.

Someone who learns quickly, communicates well, and performs consistently may have the opportunity to move into a larger logistics role over time.

Benefits

Benefits may include:

• Health insurance
• Dental and vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Bonus potential
• Downtown parking
• Team lunches and office events
• Growth opportunity within the company

Work Environment

This is an in-office position in downtown Little Rock. The office is fast-paced, phone-heavy, and team-oriented. The role requires someone who can stay organized, communicate clearly, and handle multiple freight-related tasks throughout the day.

Compensation

$40,000 per year

Schedule

Monday–Friday, 8:00 AM–5:00 PM
No after-hours requirement

Apply

Please submit your resume and include any experience you have with customer service, logistics, dispatch, data entry, administrative support, or office communication.

Pay: $40,000.00 per year

Work Location: In person