Logistics Operations Manager

United Pharmaceuticals Company (UPC) is one of the leading retail pharmacy chains in Saudi Arabia. UPC aims to be your one stop shop for all healthcare needs, offering a wide range of products and services. The company prioritizes quality and customer satisfaction in its pursuit of excellence.

Position Overview

The Logistics & Operations Manager will be responsible for building, managing, and scaling last mile operations. This role requires a hands on leader who can optimize fleet performance, manage drivers, improve unit economics, and prepare the company for rapid expansion.

Responsibilities

• Oversee daily dispatch and delivery operations
• Ensure on time delivery, SLA compliance and operational SOPs of drivers and vehicles
• Monitor real time performance and resolve operational bottlenecks
• Recruit, train, and manage driver as well as monitor productivity and attendance
• Work with routing and tracking systems to improve dispatch efficiency
• Support onboarding of new enterprise clients
• Plan operational scaling into new zones and cities while designing scalable team structure as fleet grows
• Oversee the company's financial performance and manage P&L

Qualification & Experiences

• 4-8 years of experience in last mile logistics, fleet management, 3PL, or e commerce delivery
• Experience managing operational teams
• Strong analytical and data driven mindset
• Experience with routing systems and dispatch platforms
• Proficiency in Excel or BI tools
• Ability to build processes from the ground up