Logistics Operations & Tracking Support (Entry Level)

About the Role
We are seeking a motivated and detail-oriented, entry level Logistics Operations & Tracking Support team member to join our growing operations group in Brighton, MI. This entry-level role is ideal for someone looking to begin a career in logistics, transportation, or supply chain operations. You will play an essential role in supporting our operations team by tracking active loads, updating our transportation management system (TMS), and communicating directly with carrier dispatchers and drivers.

Key Responsibilities

· Monitor, track, and update the status of active loads throughout their lifecycle.

· Communicate with carrier dispatchers and drivers to gather timely updates and ensure on-time pickup and delivery.

· Maintain accurate and up-to-date information in the TMS, including status changes, notes, documents, and confirmations.

· Support the operations team with administrative and coordination tasks as needed.

· Identify and escalate potential service issues (delays, breakdowns, exceptions) to operations leadership.

· Assist in verifying documents, ensuring data accuracy, and maintaining compliance with company procedures.

· Provide excellent customer service to internal teams, carriers, and partners through clear, professional communication.

Qualifications

· Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

· Effective verbal and written communication skills, especially when speaking with carriers and drivers.

· Basic computer proficiency; familiarity with TMS or logistics software is helpful but not required (training provided).

· Positive attitude, team-oriented mindset, and willingness to learn.

· Strong problem-solving skills and the ability to stay organized under pressure.

· Reliable and punctual, with the ability to work full-time on-site in the Brighton, MI office.

What We Offer

· Full-time, in-office position with a comprehensive benefits package

· Hands-on training in logistics operations and industry technology

· Opportunities for professional growth and advancement within the company

· Supportive team environment with ongoing development and coaching

How to Apply
Please submit your resume along with a brief summary of why you’re interested in this role.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person